CNN

Manager, Technical Support

CNN
Atlanta, GA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a tech-savvy individual who is passionate about providing excellent customer service? CNN is looking for a dynamic Manager of Technical Support to join our team. In this role, you will lead our team of Technical Support Specialists and act as a bridge between our customers and our technical team. You will have a unique opportunity to shape the customer experience, drive customer satisfaction, and ensure that our clients receive the highest quality of service.To be successful in this role, you should have excellent problem-solving skills and knowledge of customer service principles. You should also have strong communication and leadership capabilities, as well as a commitment to customer satisfaction.If you are tech-savvy, customer-focused, and have the required qualifications, we would love to hear from you.

Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications

  • Strong Technical Aptitude

  • Excellent Communication And Customer Service Skills

  • Ability To Troubleshoot And Resolve Technical Problems

  • Knowledge Of Network And System Administration

  • Experience With Software And Hardware Installation And Maintenance

  • Knowledge Of Cloud-Based Infrastructure

  • Knowledge Of Web Design

  • Html

  • And Css

Required Skills

  • Training

  • Networking

  • Communication

  • Time Management

  • Technical Support

  • Problem Solving

  • Negotiation

  • Crisis Management

  • Leadership

  • customer service

  • Reporting

  • Decision Making

  • Collaboration

  • Adaptability

  • Organizational

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Manager, Technical Support in Atlanta, GA, USA is between $50,000 and $90,000. This range can vary depending on the individual's experience, qualifications, and the job responsibilities associated with the role.

Additional Information
CNN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 2nd, 2023
Apply BeforeMay 22nd, 2025
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About CNN

CNN is an American news-based pay television channel owned by CNN Worldwide, a unit of the WarnerMedia News & Sports division of AT&T's WarnerMedia. CNN was founded in 1980 by American media proprietor Ted Turner as a 24-hour cable news channel.

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