Trust & Safety Investigator, Critical Escalations
At Cloudflare, we strive to provide a safe and secure online experience for all of our users. As a Trust & Safety Investigator, Critical Escalations, you will play a crucial role in ensuring that our platform remains free from harmful content and malicious activity. We are seeking a highly motivated individual with a strong background in investigative work and a passion for keeping the internet safe. If you have a keen eye for detail, excellent analytical skills, and a dedication to upholding our standards of trust and safety, we want you on our team. Join us in our mission to make the internet a better and safer place for everyone.
- Conduct thorough investigations into reports of harmful content and malicious activity on the Cloudflare platform.
- Use analytical skills to identify patterns and trends in reported content and activity.
- Collaborate with cross-functional teams, including legal, security, and product, to address and resolve critical escalations.
- Monitor and review user activity and content to proactively identify potential risks or violations of trust and safety policies.
- Communicate effectively with internal teams and external parties, such as law enforcement, to gather information and update on investigation progress.
- Utilize industry tools and resources to aid in investigations and stay current on emerging threats and trends in online safety.
- Maintain accurate and detailed records of investigations and outcomes.
- Identify gaps and make recommendations for improvements to trust and safety policies and procedures.
- Educate and train other team members on best practices for identifying and addressing potential trust and safety issues.
- Uphold company values and standards of trust and safety in all interactions and decisions.
In-Depth Knowledge Of Internet Security And Threat Detection: A Trust & Safety Investigator, Critical Escalations Must Possess A Deep Understanding Of Internet Security Protocols, Online Fraud Trends, And Malicious Online Activities In Order To Effectively Identify And Investigate Critical Escalations.
Proven Experience In Digital Forensics And Investigation Techniques: This Role Requires Experience In Conducting Digital Investigations, Including Evidence Collection, Data Analysis, And Chain Of Custody Procedures.
Strong Analytical And Problem-Solving Skills: A Trust & Safety Investigator, Critical Escalations Must Possess Strong Critical Thinking Skills And Be Able To Analyze Complex Data Sets To Identify Patterns And Trends In Online Abuse And Fraud.
Excellent Communication And Interpersonal Skills: As A Key Point Of Contact For Critical Escalations, This Role Requires Exceptional Communication Skills To Effectively Liaise With Other Teams, External Stakeholders, And Law Enforcement Agencies.
Familiarity With Relevant Laws And Regulations: A Trust & Safety Investigator, Critical Escalations Must Have Knowledge Of Relevant Laws And Regulations Related To Online Abuse, Fraud, And Data Privacy To Ensure Investigations Are Conducted In Compliance With Legal Requirements.
Data Analysis
Crisis Management
Risk assessment
Incident response
Threat Intelligence
Digital Forensics
Fraud detection
Compliance monitoring
Policy Enforcement
Online Privacy
User Verification
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Trust & Safety Investigator, Critical Escalations in Austin, TX, USA is $80,000 to $120,000 per year. This range can vary depending on the experience level, education, and specific job duties of the individual. Some companies may also offer additional benefits such as bonuses, stock options, and health insurance.
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Cloudflare, Inc. is a US company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services, sitting between the visitor and the Cloudflare user's hosting provider, acting as a revers...
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