Technical Support Engineer, PAYGO Team
Welcome to Cloudflare! We are a fast-growing company that provides web performance and security solutions to businesses of all sizes. Our PAYGO Team is looking for a talented and customer-focused Technical Support Engineer to join our team. In this role, you will have the opportunity to work with cutting-edge technologies and help our customers optimize their online presence while ensuring their security. If you have a passion for problem-solving, strong technical skills, and a desire to provide top-notch support to our clients, we want to hear from you!
- Provide technical support to customers using Cloudflare’s web performance and security solutions.
- Troubleshoot and resolve customer issues related to Cloudflare’s products and services.
- Serve as the main point of contact for customers, responding to inquiries and resolving technical issues in a timely and professional manner.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Proactively monitor and analyze customer accounts to identify potential issues and provide proactive solutions.
- Continuously improve technical knowledge and stay updated on Cloudflare’s products and industry trends.
- Provide excellent customer service and maintain a positive relationship with clients.
- Document and track customer interactions and technical solutions in a CRM system.
- Contribute to the development and improvement of support processes and procedures.
- Participate in on-call rotation to provide 24/7 technical support to customers.
- Communicate technical information and solutions to customers in a clear and understandable manner.
- Collaborate with the sales team to identify potential upsell or cross-sell opportunities.
- Provide feedback and suggestions to product and engineering teams based on customer interactions and feedback.
- Stay updated on the latest customer support best practices and implement them in daily work.
- Act as a brand ambassador for Cloudflare and promote a positive image of the company to customers.
Strong Technical Knowledge: A Technical Support Engineer On The Paygo Team At Cloudflare Must Have A Deep Understanding Of The Company's Products And Services, As Well As A Strong Foundation In Networking And Web Technologies. This Includes Knowledge Of Dns, Cdn, Security Protocols, And Troubleshooting Tools.
Customer Service Skills: As A Key Point Of Contact For Customers, A Technical Support Engineer Must Possess Excellent Customer Service Skills, Including The Ability To Communicate Technical Information In A Clear And Concise Manner. This Includes Active Listening, Empathy, And Problem-Solving Skills.
Experience In A Similar Role: Cloudflare Seeks Candidates With Previous Experience In Technical Support Or A Related Role, Preferably In A Saas Or Cloud-Based Environment. This Experience Should Demonstrate The Ability To Troubleshoot Complex Technical Issues And Provide Effective Solutions To Customers.
Team Player: The Paygo Team At Cloudflare Works Closely Together To Ensure The Best Possible Support For Customers. Therefore, A Technical Support Engineer Must Be A Team Player, Able To Collaborate Effectively With Team Members And Other Departments To Resolve Issues And Improve Processes.
Adaptability And Flexibility: The Role Of A Technical Support Engineer Can Be Fast-Paced And Unpredictable, So It Is Important To Be Able To Adapt To Changing Situations And Priorities. This Includes Being Able To Work In A 24/7 Environment And Being Available For On-Call Support When Needed.
Troubleshooting
Network protocols
customer service
Cloud Computing
Technical Documentation
Incident response
API
System Administration
DNS management
Firewall Management
Software Debugging
Server Maintenance
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Engineer, PAYGO Team in Singapore is approximately $60,000 to $80,000 per year. However, this can vary depending on the specific company, location, and experience level of the individual. Some companies may offer higher salaries or additional benefits to attract top talent. It is important to research the specific job market and industry in Singapore to get a better understanding of the potential salary range for this position.
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Cloudflare, Inc. is a US company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services, sitting between the visitor and the Cloudflare user's hosting provider, acting as a revers...
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