Cloudflare

Technical Support Engineer - Korean Speaking

Cloudflare
Singapore
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a tech-savvy problem solver fluent in Korean? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect opportunity for you! Cloudflare is seeking a highly skilled Technical Support Engineer who is fluent in Korean to join our team. In this role, you will be responsible for providing top-notch technical support and solutions to our clients while delivering exceptional customer service. If you have excellent communication skills, a strong technical background, and a passion for helping customers, we would love to hear from you!

  1. Provide technical support to clients in a timely and efficient manner.
  2. Troubleshoot and resolve technical issues for clients using Cloudflare products.
  3. Communicate effectively with clients to understand their technical problems and provide appropriate solutions.
  4. Maintain a high level of customer satisfaction by delivering exceptional customer service.
  5. Stay up-to-date on Cloudflare products and services in order to provide accurate and effective support.
  6. Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  7. Document and track customer interactions and resolutions in a detailed and organized manner.
  8. Continuously improve technical knowledge and skills to effectively support new and existing products.
  9. Identify and report any recurring technical issues to the appropriate teams for resolution.
  10. Adhere to service level agreements and ensure timely resolution of technical issues.
  11. Train and assist new team members to ensure consistent and high-quality support for clients.
  12. Proactively identify opportunities to improve customer experience and provide feedback to the product and engineering teams.
  13. Remain calm and professional when dealing with challenging or upset customers.
  14. Adhere to company policies and procedures while handling sensitive customer information.
  15. Serve as a cultural and technical bridge for Korean-speaking clients within the company.
Where is this job?
This job is located at Singapore
Job Qualifications

  • Fluency In The Korean Language: As A Technical Support Engineer For A Korean-Speaking Market, Fluency In The Language Is Essential For Effective Communication With Clients And Resolving Technical Issues.

  • Strong Technical Background: A Technical Support Engineer Should Have A Strong Foundation In Computer Science And Be Familiar With Various Operating Systems, Networking Protocols, And Web Technologies.

  • Customer Service Skills: The Ability To Provide Exceptional Customer Service Is Crucial For A Technical Support Engineer, As They Will Be Responsible For Addressing Customer Concerns And Ensuring Their Satisfaction.

  • Problem-Solving Abilities: Technical Issues Can Be Complex And Require A High Level Of Problem-Solving Skills To Identify The Root Cause And Find A Solution. A Technical Support Engineer Should Be Able To Think Critically And Troubleshoot Effectively.

  • Experience In A Similar Role: Previous Experience In A Technical Support Role, Preferably In A Software Or Technology Company, Is Highly Desirable. This Will Ensure The Candidate Has A Good Understanding Of The Role And Is Familiar With Industry Best Practices.

Required Skills

  • Troubleshooting

  • server management

  • Debugging

  • customer service

  • Cloud Computing

  • Security analysis

  • Incident response

  • Problem-Solving

  • DNS management

  • Network Support

  • Multilingual Communication

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer - Korean Speaking in Singapore is between SGD 60,000 to SGD 100,000 per year. This may vary depending on the specific company, level of experience, and other factors. Bonuses and benefits may also be included in the overall compensation package.

Additional Information
Cloudflare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 23rd, 2025
Apply BeforeJune 22nd, 2025
This job posting is from a verified source. 
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About Cloudflare

Cloudflare, Inc. is a US company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services, sitting between the visitor and the Cloudflare user's hosting provider, acting as a revers...

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