Technical Support Engineer
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced, dynamic environment? Look no further, because Cloudflare is seeking a highly motivated Technical Support Engineer to join our team! In this role, you will use your technical expertise to troubleshoot and resolve complex issues for our customers, ensuring their satisfaction and success with our products. Your strong communication skills and customer-centric mindset will be crucial as you collaborate with cross-functional teams to deliver exceptional support. If you're ready to take your technical skills to the next level and make a real impact in the world of internet security and performance, we want to hear from you!
- Provide technical support to customers by troubleshooting and resolving complex issues related to our products.
- Collaborate with cross-functional teams, including engineering and product teams, to escalate and resolve customer issues in a timely manner.
- Communicate effectively with customers, both verbally and in writing, to ensure their satisfaction and success with our products.
- Utilize your technical expertise to identify and resolve customer concerns, while also proactively identifying potential issues and providing solutions.
- Stay up-to-date with our products and their features, as well as industry trends, to effectively support customers.
- Document and track customer interactions and resolutions in our internal systems.
- Continuously improve and optimize our support processes to enhance the overall customer experience.
- Provide timely and thorough responses to customer inquiries and requests.
- Participate in product trainings and share knowledge with team members to enhance overall technical expertise.
- Maintain a customer-centric mindset and always strive to exceed customer expectations.
Strong Knowledge Of Networking: A Technical Support Engineer At Cloudflare Should Have A Solid Understanding Of Networking Principles, Including Tcp/Ip, Dns, And Http Protocols. This Will Enable Them To Troubleshoot And Resolve Complex Network-Related Issues.
Experience In Cloud Computing: As Cloudflare Is A Leading Cloud Computing Service Provider, A Technical Support Engineer Should Have Experience Working With Cloud-Based Technologies Such As Aws, Gcp, Or Azure. They Should Also Be Familiar With Virtualization Technologies Such As Vmware, Hyper-V, And Kvm.
Strong Problem-Solving Skills: Technical Support Engineers Are Responsible For Resolving Complex Technical Issues For Customers. Therefore, They Should Have Excellent Problem-Solving Skills And The Ability To Think Critically And Creatively To Find Solutions.
Excellent Communication Skills: A Technical Support Engineer Must Have Excellent Communication Skills, Both Verbal And Written. They Should Be Able To Explain Technical Concepts To Non-Technical Customers And Document Technical Issues And Resolutions Accurately.
Customer Service Orientation: The Primary Role Of A Technical Support Engineer Is To Provide Excellent Customer Service. They Should Be Patient, Empathetic, And Have A Customer-First Mindset To Ensure Customer Satisfaction. They Should Also Be Able To Handle Stressful Situations With Calmness And Professionalism.
Troubleshooting
Network Security
Cloud Computing
Load Balancing
DNS management
API integration
Server administration
Web application Firewall
Content Delivery Network (Cdn)
Ssl Certificate Management
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Engineer in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is between RM 3,000 to RM 7,000 per month. This amount may vary depending on the specific company, industry, and individual experience of the engineer. Some companies may also offer additional benefits such as bonuses, allowances, and insurance.
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Cloudflare, Inc. is a US company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services, sitting between the visitor and the Cloudflare user's hosting provider, acting as a revers...
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