Senior Renewal Account Manager

Welcome to Cloudflare, where we are revolutionizing the way businesses protect and accelerate their online presence. We are looking for a dynamic and experienced Senior Renewal Account Manager to join our team and help drive our continued growth and success.As a Senior Renewal Account Manager at Cloudflare, you will play a crucial role in managing and growing relationships with our existing customers. You will be responsible for ensuring high renewal rates, identifying and upselling opportunities, and providing exceptional customer service. We are seeking someone with a proven track record in account management, strong communication skills, and a passion for delivering results.If you thrive in a fast-paced and innovative environment, have a deep understanding of customer needs, and enjoy building long-lasting partnerships, we want to hear from you. Join us as we continue to shape the future of the internet and make a tangible impact on businesses worldwide.

1. Manage and grow relationships with existing customers to ensure high renewal rates.
2. Identify and pursue upselling opportunities within existing accounts.
3. Provide exceptional customer service and support to maintain customer satisfaction.
4. Develop a deep understanding of customer needs and provide solutions to meet those needs.
5. Utilize strong communication skills to effectively communicate with customers and internal teams.
6. Collaborate with sales and marketing teams to develop strategies for customer retention and growth.
7. Monitor and track customer usage and engagement to identify potential risks or opportunities.
8. Serve as the main point of contact for any customer inquiries or concerns.
9. Develop and maintain a thorough knowledge of company products and services.
10. Participate in regular training and professional development to stay up-to-date on industry trends and best practices.
11. Stay informed on competitors and market trends to make informed decisions and recommendations.
12. Meet or exceed renewal and upselling targets set by the company.
13. Maintain accurate records of customer interactions and sales activities in CRM system.
14. Provide regular reports and updates on customer retention and growth to management.
15. Contribute to the overall success and growth of the company by actively participating in team meetings and initiatives.

According to JobzMall, the average salary range for a Senior Renewal Account Manager in Austin, TX, USA is approximately $72,000 to $120,000 per year. This range can vary depending on factors such as the company, industry, experience level, and additional skills or certifications. It is important to note that salary ranges can also be affected by the cost of living in a specific area. Therefore, this range may be higher or lower in other locations.

Cloudflare, Inc. is a US company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services, sitting between the visitor and the Cloudflare user's hosting provider, acting as a revers...