Customer Success Manager, ANZ

Are you passionate about providing exceptional customer service and driving success for both customers and businesses? Do you have a strong background in account management and a deep understanding of the ANZ market? If so, we have an exciting opportunity for you! Cloudflare is seeking a highly motivated and experienced Customer Success Manager to join our team in ANZ. As a Customer Success Manager, you will play a crucial role in building and maintaining strong relationships with our customers, ensuring their satisfaction and success with our products and services. We are looking for someone with a strong track record of delivering results and a passion for helping customers achieve their goals. If you thrive in a fast-paced, dynamic environment and have a knack for problem-solving and building strong partnerships, we want to hear from you.

1. Develop and maintain strong relationships with customers, acting as their main point of contact and advocate within the company.
2. Understand the ANZ market and industry trends to effectively support and drive success for our customers.
3. Provide exceptional customer service by promptly addressing and resolving any issues or concerns raised by customers.
4. Collaborate with cross-functional teams, including sales and product teams, to ensure a seamless and positive customer experience.
5. Conduct regular check-ins with customers to understand their needs, gather feedback, and identify opportunities for growth and improvement.
6. Develop and implement strategies to increase customer adoption, retention, and satisfaction.
7. Utilize data and analytics to track customer usage and identify areas for improvement or upsell opportunities.
8. Serve as a subject matter expert on Cloudflare's products and services, providing guidance and training to customers as needed.
9. Proactively identify and address potential risks or challenges that may impact customer success and satisfaction.
10. Stay updated on industry best practices and trends to continuously improve and enhance the customer experience.
11. Meet and exceed customer success metrics, including retention rates, customer satisfaction scores, and revenue targets.
12. Maintain accurate records of customer interactions and communications in our CRM system.
13. Collaborate with the sales team to identify and pursue expansion opportunities with existing customers.
14. Act as a brand ambassador for Cloudflare, promoting our products and services to potential and existing customers.
15. Continuously seek ways to improve and streamline processes to enhance the overall customer experience.

According to JobzMall, the average salary range for a Customer Success Manager, ANZ in Seoul, South Korea is between ₩55,000,000 to ₩70,000,000 per year. The salary may vary depending on the individual's experience, skills, and the specific company they work for. Additionally, factors such as bonuses, commissions, and benefits can also impact the overall salary.

Cloudflare, Inc. is a US company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services, sitting between the visitor and the Cloudflare user's hosting provider, acting as a revers...