Customer Success Manager

Welcome to Cloudflare! We are looking for a highly motivated and customer-centric individual to join our team as a Customer Success Manager. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our products and services. We are seeking someone with exceptional communication skills, a passion for problem-solving, and a strong understanding of the tech industry. If you are a driven and results-oriented individual who thrives in a fast-paced environment, then we want to hear from you. Join us in our mission to make the internet a better, safer place for everyone.

1. Develop and maintain strong relationships with clients to ensure their success with Cloudflare's products and services.
2. Serve as the main point of contact for clients, addressing any questions or concerns they may have.
3. Act as a trusted advisor to clients, providing guidance and support on how to best utilize Cloudflare's products and services.
4. Collaborate with cross-functional teams, including sales and product teams, to ensure a seamless customer experience.
5. Proactively identify and address potential issues or roadblocks that may impact client success.
6. Actively listen to client feedback and work to implement solutions that meet their needs.
7. Monitor and track client performance, providing regular updates and reports to internal stakeholders.
8. Identify opportunities for upselling or cross-selling Cloudflare's products and services to clients.
9. Stay up-to-date on industry trends and developments to better understand clients' needs and challenges.
10. Serve as a brand ambassador for Cloudflare, promoting our mission and values both internally and externally.
11. Continuously strive to improve customer satisfaction and retention rates.
12. Maintain accurate and organized records of client interactions and progress.
13. Participate in team meetings and trainings to stay informed about new products, features, and processes.
14. Act with a sense of urgency and professionalism in all client interactions.
15. Represent Cloudflare with a high level of integrity and ethical standards at all times.

According to JobzMall, the average salary range for a Customer Success Manager in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is between RM 5,000 to RM 9,000 per month. This equates to approximately $1,200 to $2,160 USD per month. However, the salary range may vary depending on the company, experience, and qualifications of the individual.

Cloudflare, Inc. is a US company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services, sitting between the visitor and the Cloudflare user's hosting provider, acting as a revers...