Patient Service Specialist

Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced and dynamic healthcare environment? If so, then we have the perfect opportunity for you! Cleveland Clinic is seeking a dedicated and detail-oriented Patient Service Specialist to join our team. In this role, you will play a vital role in ensuring the highest level of customer service for our patients. We are looking for individuals who are organized, empathetic, and have excellent communication skills. If you possess these qualities and have a passion for making a positive impact in people's lives, we encourage you to apply for this exciting position.

1. Greet and assist patients in a friendly and professional manner.
2. Schedule appointments and manage patient appointment calendar.
3. Answer phone calls and respond to patient inquiries in a timely manner.
4. Collect and update patient information in electronic medical records system.
5. Verify insurance coverage and obtain necessary authorizations for procedures.
6. Process patient payments and maintain accurate financial records.
7. Maintain confidentiality of patient information and adhere to HIPAA regulations.
8. Collaborate with healthcare team to ensure smooth patient flow and excellent customer service.
9. Educate patients on clinic services, policies, and procedures.
10. Handle patient complaints and concerns with empathy and professionalism.
11. Coordinate with other departments to ensure timely and accurate delivery of services.
12. Keep inventory of office supplies and order as needed.
13. Stay updated on clinic policies, procedures, and industry regulations.
14. Attend and participate in meetings and training sessions as required.
15. Continuously strive to improve patient satisfaction and experience.
16. Adhere to clinic's values and mission of providing exceptional patient care.
17. Assist with other administrative tasks as needed.

According to JobzMall, the average salary range for a Patient Service Specialist in Las Vegas, NV, USA is $30,000 - $45,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Some positions may offer higher salaries, while others may offer lower salaries. It's important to research the specific job and company to get a more accurate salary range.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.