Patient Service Specialist

Welcome to Cleveland Clinic - where our mission is to provide world-class patient care and exceptional service. As a Patient Service Specialist, you will play a crucial role in ensuring that our patients receive the highest level of care and support during their time with us. We are seeking a compassionate and highly organized individual to join our team and help us fulfill our commitment to providing excellent service. If you have a passion for helping others and possess the necessary qualifications, we invite you to apply and become a part of our dedicated team at Cleveland Clinic.

1. Greet and welcome patients and visitors to Cleveland Clinic with warmth and professionalism.
2. Provide excellent customer service by answering questions, addressing concerns, and assisting with any needs or requests.
3. Utilize strong communication skills to effectively communicate with patients, their families, and other healthcare professionals.
4. Schedule patient appointments and maintain accurate and up-to-date records in the electronic medical system.
5. Verify patient insurance information and explain billing processes.
6. Coordinate and assist with patient check-in and check-out processes.
7. Maintain a clean and organized front desk area, ensuring a professional and welcoming environment.
8. Handle confidential patient information with discretion and follow all HIPAA guidelines.
9. Collaborate with healthcare team members to ensure a seamless and efficient patient experience.
10. Attend training and educational sessions to stay updated on Cleveland Clinic policies, procedures, and services.
11. Assist with various administrative tasks, such as filing, faxing, and data entry.
12. Demonstrate empathy and compassion towards patients and their families during difficult or stressful situations.
13. Adhere to Cleveland Clinic's mission, vision, and values in all interactions with patients and colleagues.
14. Maintain knowledge of current healthcare regulations and compliance standards.
15. Perform other duties as assigned by the supervisor or management team.

According to JobzMall, the average salary range for a Patient Service Specialist in Cleveland, OH, USA is between $31,000 and $42,000 per year. This can vary based on factors such as location, experience, and the specific employer. Some employers may offer additional benefits and bonuses that can also impact salary.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.