Patient Service Associate

Are you passionate about providing exceptional customer service and making a positive impact on the lives of others? Do you thrive in a fast-paced, dynamic work environment? If so, we have an exciting opportunity for you as a Patient Service Associate at Cleveland Clinic.As a Patient Service Associate, you will be an integral part of our team, serving as the first point of contact for patients and their families. Your role will be to provide compassionate and efficient service, ensuring that every individual who walks through our doors feels welcomed and cared for. We are looking for individuals who are driven, empathetic, and have a strong attention to detail to join our team.If you are ready to make a difference in the healthcare industry and be a part of a renowned organization like Cleveland Clinic, then we invite you to apply for this position. Read on to learn more about the qualifications and responsibilities required for this role.

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Serve as the first point of contact for all patient inquiries and concerns.
3. Provide exceptional customer service by addressing patient needs and resolving any issues in a timely and efficient manner.
4. Schedule appointments and maintain accurate patient records.
5. Verify insurance coverage and handle billing inquiries.
6. Collaborate with healthcare providers to ensure smooth patient flow and efficient service.
7. Maintain a clean and organized front desk area.
8. Adhere to all HIPAA regulations and maintain patient confidentiality.
9. Stay up-to-date on clinic policies and procedures to provide accurate information to patients.
10. Continuously strive to improve patient satisfaction and experience.
11. Communicate effectively with patients, families, and colleagues.
12. Assist with administrative tasks such as filing, data entry, and correspondence.
13. Attend training and development programs to enhance skills and knowledge.
14. Handle phone calls and direct them to the appropriate staff members.
15. Work collaboratively with other team members to achieve department goals and objectives.
16. Handle cash and credit card transactions accurately and efficiently.
17. Provide support to other departments as needed.
18. Adhere to all safety and infection control protocols.
19. Maintain a positive and professional attitude at all times.
20. Adhere to the mission, vision, and values of Cleveland Clinic.

According to JobzMall, the average salary range for a Patient Service Associate in Cleveland, OH, USA is between $28,000 and $45,000 per year. However, this may vary depending on factors such as experience, education, and specific job duties. Some employers may also offer additional benefits and bonuses. It is best to research specific job openings and company salaries to get a more accurate understanding of the salary range for this role in Cleveland.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.