Patient Guest Services Assistant I

Welcome to Cleveland Clinic, where world-class patient care and exceptional service come together to create an unparalleled healthcare experience. As a Patient Guest Services Assistant I, you will play a vital role in ensuring our patients and their loved ones feel welcome, supported, and cared for during their time at our facility. We are seeking a compassionate and customer-oriented individual who is dedicated to providing top-notch patient service. If you are passionate about making a positive impact on people's lives and have the necessary qualifications, we invite you to join our team and be a part of our mission to deliver the best care to our patients.

1. Greet and welcome patients and their loved ones as they arrive at Cleveland Clinic, creating a warm and inviting atmosphere.
2. Provide exceptional customer service by addressing patient inquiries and concerns in a timely and professional manner.
3. Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
4. Maintain a thorough understanding of Cleveland Clinic's services, facilities, and policies to effectively answer patient questions and provide accurate information.
5. Collaborate with medical staff and other departments to coordinate patient flow and ensure timely and appropriate care.
6. Handle patient complaints and escalate issues to the appropriate supervisor when necessary.
7. Demonstrate empathy and compassion towards patients and their loved ones, providing emotional support and comfort during their time at the clinic.
8. Assist with patient transport and mobility needs, including wheelchair assistance, as needed.
9. Maintain a clean and organized work environment, ensuring that waiting areas and reception areas are tidy and well-stocked with informational materials.
10. Adhere to all safety and infection control protocols to ensure the well-being of patients, staff, and visitors.
11. Attend training and development programs to stay updated on best practices in customer service and patient care.
12. Collaborate with team members to develop and implement strategies for improving patient satisfaction and experience.
13. Maintain patient confidentiality and adhere to HIPAA regulations at all times.
14. Handle administrative tasks such as answering phone calls, scheduling appointments, and managing patient records.
15. Act as a liaison between patients, their families, and medical staff to facilitate effective communication and ensure a positive patient experience.

According to JobzMall, the average salary range for a Patient Guest Services Assistant I in Mayfield Heights, OH, USA is $28,000-$35,000 per year. This can vary depending on factors such as experience, education, and the specific company or healthcare facility. Some may offer additional benefits such as healthcare and retirement plans. It is best to research specific job listings and companies for more accurate salary information.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.