Patient Access Representative I

Welcome to Cleveland Clinic, where we are committed to providing exceptional patient care and service. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Patient Access Representative I. In this role, you will be the first point of contact for our patients, ensuring that they have a positive and seamless experience from the moment they enter our facility. As a Patient Access Representative, you will play a crucial role in maintaining our high standards of patient satisfaction. If you have a passion for helping others and possess strong communication and organizational skills, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients in a friendly and professional manner upon arrival at the facility.
2. Provide exceptional customer service by assisting patients with registration and appointment scheduling.
3. Collect and verify patient information, including personal and insurance details, accurately and efficiently.
4. Maintain patient privacy and confidentiality in accordance with HIPAA regulations.
5. Answer and direct incoming phone calls and inquiries from patients, visitors, and other healthcare professionals.
6. Educate patients on insurance coverage, financial obligations, and available payment options.
7. Coordinate with other departments to ensure smooth patient flow and timely appointments.
8. Resolve any patient complaints or issues in a timely and effective manner.
9. Maintain accurate and organized patient records, including updating demographic and insurance information.
10. Adhere to all Cleveland Clinic policies, procedures, and protocols.
11. Attend training and education sessions to stay updated on changes in policies, procedures, and insurance regulations.
12. Collaborate with other team members to improve processes and enhance patient experience.
13. Uphold Cleveland Clinic's mission and values in all interactions with patients, visitors, and colleagues.
14. Perform other duties and responsibilities as assigned by supervisor.

According to JobzMall, the average salary range for a Patient Access Representative I in Medina, OH 44256, USA is $28,000 to $40,000 per year. This may vary depending on factors such as experience, education, and specific job duties.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.