Patient Access Coordinator

Welcome to Cleveland Clinic - one of the top hospitals in the nation! We are currently seeking a driven and compassionate individual to join our team as a Patient Access Coordinator. As the first point of contact for patients, you will play a crucial role in providing exceptional customer service and ensuring a seamless registration process. With your strong communication skills and attention to detail, you will help us deliver the highest level of care to our patients. Join us in our mission to provide world-class healthcare and make a difference in the lives of our community.

1. Greeting and welcoming patients to the hospital in a warm and professional manner.
2. Serving as the primary point of contact for patients and their families, providing exceptional customer service and addressing any questions or concerns.
3. Ensuring a smooth and efficient registration process by accurately collecting and verifying patient information and insurance details.
4. Communicating with patients to obtain necessary medical history and other relevant information for their appointments.
5. Collaborating with other departments to schedule appointments and coordinate patient care.
6. Maintaining patient confidentiality and adhering to all HIPAA regulations.
7. Handling sensitive and confidential information with discretion and professionalism.
8. Resolving any registration issues or discrepancies in a timely and efficient manner.
9. Assisting with insurance verification and authorization processes.
10. Maintaining accurate and organized patient records and ensuring all necessary documentation is completed.
11. Updating and maintaining patient information in electronic medical records and other databases.
12. Providing support and guidance to patients in navigating the hospital and directing them to the appropriate resources as needed.
13. Participating in ongoing training and education to stay up-to-date on hospital policies, procedures, and regulations.
14. Collaborating with other team members to ensure a positive and cohesive work environment.
15. Embodying the mission and values of the Cleveland Clinic and contributing to the delivery of world-class healthcare to our community.

According to JobzMall, the average salary range for a Patient Access Coordinator in Cleveland, OH, USA is $35,000 - $50,000 per year. This range can vary based on factors such as experience, education, and specific job duties. Some Patient Access Coordinators may earn higher salaries if they have specialized skills or work in a larger healthcare organization.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.