Cleveland Clinic

Cleveland, OH, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about providing exceptional customer service and supporting healthcare professionals in a fast-paced environment? If so, Cleveland Clinic has an exciting opportunity for you to join our team as a Health Unit Coordinator (HUC). As a HUC, you will play a crucial role in ensuring the smooth operation of our healthcare unit by coordinating patient care activities, maintaining patient records, and serving as a liaison between patients, families, and healthcare staff. We are seeking a dedicated and detail-oriented individual with excellent organizational skills and the ability to thrive in a dynamic and ever-changing healthcare setting. If this sounds like you, we encourage you to apply for this rewarding position at Cleveland Clinic.

  1. Coordinate patient care activities: The Health Unit Coordinator will be responsible for coordinating and organizing patient care activities, including scheduling appointments, arranging for tests and procedures, and managing patient flow.
  2. Maintain patient records: The HUC will be responsible for accurately maintaining and updating patient records, including medical histories, test results, and treatment plans.
  3. Serve as a liaison: The HUC will act as a liaison between patients, families, and healthcare staff, ensuring clear and effective communication between all parties.
  4. Provide exceptional customer service: The main responsibility of the HUC will be to provide exceptional customer service to patients and their families, addressing any concerns or questions they may have and ensuring their needs are met.
  5. Support healthcare professionals: The HUC will provide support to healthcare professionals, including nurses and physicians, by assisting with administrative tasks, managing patient information, and ensuring the unit runs smoothly.
  6. Maintain a fast-paced environment: The HUC will be responsible for maintaining a fast-paced environment by managing multiple tasks simultaneously, prioritizing urgent matters, and adapting to changing circumstances.
  7. Uphold confidentiality and privacy: It is crucial for the HUC to uphold patient confidentiality and privacy at all times, ensuring that all patient information is kept secure and only shared with authorized individuals.
  8. Maintain a clean and organized workspace: The HUC will be responsible for maintaining a clean and organized workspace, including patient charts and administrative materials, to ensure efficient and effective operations.
  9. Adhere to healthcare policies and procedures: The HUC must adhere to all healthcare policies and procedures, including safety protocols and infection control measures, to maintain a safe and healthy environment for patients and staff.
  10. Participate in training and development: The HUC will be expected to participate in training and development opportunities to stay updated on healthcare procedures, technology, and best practices.
Where is this job?
This job is located at Cleveland, OH, USA
Job Qualifications
  • High School Diploma Or Equivalent: A Minimum Educational Requirement For A Huc Job At Cleveland Clinic Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Level Of Education And Knowledge To Effectively Carry Out The Job Responsibilities.

  • Medical Terminology: Candidates For A Huc Job At Cleveland Clinic Should Have A Strong Knowledge And Understanding Of Medical Terminology. This Is Important For Accurately Inputting Patient Information And Communicating With Healthcare Professionals.

  • Computer Skills: As A Huc, You Will Be Responsible For Managing Electronic Medical Records And Using Various Computer Software Programs. Therefore, Proficiency In Computer Skills, Including Data Entry And Navigation, Is Essential For This Role.

  • Communication Skills: Excellent Communication Skills, Both Written And Verbal, Are Crucial For A Huc Job At Cleveland Clinic. This Role Requires Constant Interaction With Patients, Healthcare Professionals, And Other Staff Members, So Being Able To Effectively Communicate Is Essential.

  • Customer Service Skills: Hucs Play A Vital Role In Providing Quality Patient Care At Cleveland Clinic. Therefore, Candidates For This Position Should Have Strong Customer Service Skills And Be Able To Handle Difficult Situations With Empathy And Professionalism.

Required Skills
  • Communication Skills

  • Data Entry

  • Time Management

  • Multitasking

  • Organizational Skills

  • customer service

  • Medical Terminology

  • Teamwork

  • Insurance Verification

  • Patient Registration

  • Electronic Health Records

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a HUC in Cleveland, OH, USA is $30,000 to $40,000 per year. However, this can vary depending on factors such as the employer, experience, and job responsibilities. Some HUCs may earn higher salaries if they have specialized skills or work in a high-demand area. Additionally, benefits such as health insurance and retirement plans may also affect the total compensation for a HUC in Cleveland.

Additional Information
Cleveland Clinic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 6th, 2025
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
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About Cleveland Clinic

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.

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