Contact Center Support Operator ll

Are you a compassionate and customer-focused individual looking for a meaningful career in the healthcare industry? Look no further than Cleveland Clinic! We are currently seeking a Contact Center Support Operator ll to join our team and provide exceptional service to our patients and their families. In this role, you will have the opportunity to use your excellent communication skills and problem-solving abilities to assist patients with their inquiries and direct them to the appropriate resources. If you have a passion for helping others and meet the qualifications listed below, we would love to hear from you!

1. Provide exceptional customer service to patients and their families via phone, email, and other communication channels.
2. Answer incoming calls and respond to inquiries in a timely and professional manner.
3. Identify and understand patient needs and concerns, and provide appropriate solutions or referrals.
4. Maintain a thorough knowledge of all services and resources available at Cleveland Clinic to effectively direct patients to the appropriate resources.
5. Use active listening skills to understand and empathize with patients' situations and provide compassionate support.
6. Document all patient interactions and inquiries accurately and thoroughly.
7. Collaborate with other departments and colleagues to ensure prompt and accurate resolution of patient inquiries.
8. Adhere to all privacy and confidentiality policies and procedures.
9. Continuously seek opportunities to improve and enhance the patient experience.
10. Attend training and educational sessions to stay updated on Cleveland Clinic services and processes.
11. Maintain a positive and professional demeanor at all times.
12. Follow all established protocols and procedures for handling patient inquiries and escalations.
13. Provide support and assistance to other team members as needed.
14. Proactively identify and report any issues or concerns to superiors.
15. Adhere to all company policies, procedures, and standards.

According to JobzMall, the average salary range for a Contact Center Support Operator ll in Cleveland, OH, USA is between $33,000 and $42,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.