Contact Center Support Operator

Welcome to Cleveland Clinic, where we strive to provide the highest quality of patient care. We are currently seeking a talented and compassionate Contact Center Support Operator to join our team. As a member of our Contact Center, you will play a crucial role in delivering exceptional customer service and support to patients, families, and healthcare professionals. If you are dedicated to making a positive impact and possess strong communication skills, we encourage you to apply for this rewarding opportunity.

1. Greet and welcome patients, families, and healthcare professionals in a warm and professional manner.
2. Provide exceptional customer service by answering phone calls, responding to emails, and addressing inquiries from patients, families, and healthcare professionals.
3. Assist with scheduling appointments, transferring calls to appropriate departments, and providing general information about the Cleveland Clinic.
4. Collaborate with other team members to ensure all calls and inquiries are handled efficiently and effectively.
5. Maintain a thorough understanding of the Cleveland Clinic's services, policies, and procedures in order to accurately answer questions and provide assistance.
6. Handle sensitive and confidential information with discretion and professionalism.
7. Communicate effectively and empathetically with patients, families, and healthcare professionals to understand their needs and provide appropriate support.
8. Troubleshoot and resolve any issues that arise during phone calls or interactions with patients, families, and healthcare professionals.
9. Document all interactions and maintain accurate and up-to-date records.
10. Continuously strive to improve the patient experience by identifying areas for improvement and providing feedback to management.
11. Attend training sessions and meetings to stay updated on changes in services, procedures, and policies.
12. Perform other duties as assigned by the Contact Center Manager.

According to JobzMall, the average salary range for a Contact Center Support Operator in Cleveland, OH, USA is $25,000 - $40,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Some companies may also offer additional benefits such as bonuses or commission.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.