Cleveland Clinic

Administrative College Intern - Information Technology/End User Support

Cleveland Clinic

Fairlawn, OH, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Cleveland Clinic! We are currently seeking an Administrative College Intern to join our Information Technology/End User Support team. As an intern in this role, you will have the opportunity to gain hands-on experience in a fast-paced and dynamic healthcare environment while assisting with various administrative tasks. We are looking for a motivated individual who is passionate about technology and eager to learn from our experienced professionals. If you are a detail-oriented and organized individual with strong communication skills, we encourage you to apply. This is an excellent opportunity to kick-start your career in IT support and make a positive impact on patient care.

  • Greet and welcome visitors to the Cleveland Clinic and provide them with necessary information and directions.
  • Assist the Information Technology/End User Support team with various administrative tasks, such as organizing and maintaining files, scheduling appointments, and managing supplies.
  • Respond to phone calls and emails in a timely and professional manner, directing inquiries to the appropriate team members.
  • Shadow experienced professionals and participate in hands-on training to gain knowledge and skills in IT support.
  • Attend team meetings and contribute ideas for improving processes and workflows.
  • Collaborate with other interns and team members on projects and assignments.
  • Maintain a high level of confidentiality when handling sensitive information.
  • Demonstrate a strong understanding of technology and a willingness to learn new systems and tools.
  • Take initiative and proactively seek out opportunities to assist the team and improve processes.
  • Communicate effectively with team members and other departments to ensure smooth operations and efficient use of resources.
  • Represent the Cleveland Clinic in a positive and professional manner at all times.
Where is this job?
This job is located at Fairlawn, OH, USA
Job Qualifications
  • Strong Technical Skills: A Successful Candidate For This Role Should Have A Strong Understanding Of Various Computer Systems, Software Applications, And Troubleshooting Techniques. They Should Also Be Familiar With Remote Desktop Support And Have A Basic Understanding Of Network Protocols.

  • Excellent Communication Skills: As An Intern In An Administrative Capacity, It Is Important To Have Strong Communication Skills, Both Verbal And Written. This Includes The Ability To Effectively Communicate Technical Information To Non-Technical Individuals, As Well As The Ability To Document And Report On Technical Issues.

  • Organizational Skills: This Role Will Require The Intern To Manage Multiple Tasks And Prioritize Their Workload Effectively. The Ability To Stay Organized And Meet Deadlines Is Essential For Success In This Position.

  • Customer Service Focus: The Intern Will Be Working With End-Users Of Varying Technical Abilities, And It Is Important To Have A Customer Service Mindset. This Includes Being Patient, Responsive, And Willing To Go Above And Beyond To Assist Users With Their Technical Needs.

  • Enrolled In A Relevant Degree Program: To Be Considered For This Internship, Candidates Should Be Currently Enrolled In A College Program Focused On Information Technology Or A Related Field. This Will Ensure That They Have A Fundamental Understanding Of It Concepts And Are Able To Apply Their Knowledge In A Practical Setting.

Required Skills
  • Communication Skills

  • Data Entry

  • Time Management

  • customer service

  • Computer proficiency

  • Network troubleshooting

  • Teamwork

  • Problem-Solving

  • Software Installation

  • Hardware Troubleshooting

  • Technical Troubleshooting

  • System Maintenance

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Administrative College Intern - Information Technology/End User Support in Fairlawn, OH, USA is between $14-$18 per hour. This may vary depending on the specific company, location, and level of experience.

Additional Information
Cleveland Clinic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 6th, 2025
Apply BeforeJuly 20th, 2025
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About Cleveland Clinic

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.

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