Lead Contact Center Representative

Are you a natural leader with a passion for customer service? Do you thrive in a fast-paced environment and enjoy motivating and guiding a team to success? CLEAResult is seeking a Lead Contact Center Representative to join our dynamic team. In this role, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring that our customers receive top-notch service and our team is meeting performance goals. We are looking for a driven and personable individual with excellent communication skills and a proven track record of managing a team in a high-volume contact center environment. If you are ready to take the next step in your career and make a positive impact on both our customers and our team, we want to hear from you!

1. Lead and motivate a team of contact center representatives to meet and exceed performance goals.
2. Oversee the day-to-day operations of the contact center to ensure efficient and effective customer service delivery.
3. Develop and implement strategies to improve customer satisfaction and retention.
4. Train and coach contact center representatives on best practices for handling customer inquiries and resolving issues.
5. Monitor and analyze team and individual performance data to identify areas for improvement and implement action plans accordingly.
6. Collaborate with other departments to resolve customer issues and improve processes.
7. Maintain a positive and professional work environment, promoting teamwork and open communication.
8. Conduct regular performance evaluations and provide feedback and recognition to team members.
9. Ensure compliance with company policies and procedures, as well as industry regulations.
10. Utilize effective communication skills to effectively interact with customers, team members, and other stakeholders.
11. Identify and implement process improvements to enhance efficiency and customer service.
12. Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
13. Stay updated on industry trends and developments to continuously improve customer service processes.
14. Prepare and present reports on team performance and customer satisfaction to management.
15. Serve as a role model for exceptional customer service and professionalism.

According to JobzMall, the average salary range for a Lead Contact Center Representative in Tennessee, USA is approximately $35,000 to $50,000 per year. However, this may vary depending on factors such as experience, location, and the specific company or industry. Some higher paying companies or industries may offer salaries up to $60,000 or more for this position. It is important to research the specific company and industry when considering a job as a Lead Contact Center Representative in Tennessee.

CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale.