Customer Support Specialist
Welcome to CLEAResult, a leading energy efficiency and sustainability company. We are looking for a highly motivated and personable Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our clients, providing exceptional support and ensuring their satisfaction with our services. We are seeking individuals who are passionate about customer service, have excellent communication skills, and thrive in a fast-paced environment. If this sounds like you, we would love to hear from you!
- Serve as the primary point of contact for all incoming client inquiries and issues.
- Provide excellent customer service by actively listening and responding to client needs.
- Educate clients on our services and products to ensure their understanding and satisfaction.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Communicate effectively and professionally with clients via phone, email, and other communication channels.
- Maintain accurate and detailed records of all client interactions.
- Collaborate with other team members to address complex client issues and provide solutions.
- Continuously strive to improve the customer experience and suggest process improvements.
- Stay up-to-date on company products, services, and policies to accurately assist clients.
- Work efficiently in a fast-paced environment while maintaining a positive and professional attitude.
- Follow up with clients to ensure their needs have been met and their satisfaction has been achieved.
- Adhere to company standards and protocols for handling client information and maintaining confidentiality.
- Meet or exceed performance metrics for customer satisfaction, response time, and issue resolution.
- Collaborate with other departments as needed to provide comprehensive solutions for clients.
- Maintain a positive and professional image of the company at all times.
Strong Communication Skills: A Successful Customer Support Specialist At Clearesult Must Possess Excellent Verbal And Written Communication Skills In Order To Effectively Communicate With Customers And Colleagues.
Problem-Solving Abilities: The Ability To Quickly Identify And Solve Customer Issues Is Essential For A Customer Support Specialist At Clearesult. The Ideal Candidate Should Be Able To Think Critically And Creatively To Come Up With Solutions That Meet The Needs Of The Customer.
Knowledge Of Customer Service Principles: This Role Requires A Strong Understanding Of Customer Service Principles And Best Practices. A Customer Support Specialist At Clearesult Should Be Able To Handle Difficult Situations With Professionalism And Provide A Positive Customer Experience.
Technical Competency: Strong Technical Skills And Proficiency With Various Computer Programs And Systems Is A Must For A Customer Support Specialist At Clearesult. This Includes Knowledge Of Customer Relationship Management (Crm) Software, Ticket Tracking Systems, And Other Relevant Tools.
Time Management And Organization: The Ability To Multitask, Prioritize, And Manage Time Effectively Is Crucial For Success In This Role. A Customer Support Specialist At Clearesult Must Be Able To Handle A High Volume Of Customer Inquiries While Maintaining Accuracy And Meeting Deadlines.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Adaptability
Technical Knowledge
Resource
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Customer Support Specialist is between $35,000 to $45,000 per year. However, this can vary depending on factors such as location, experience, and industry. Some Customer Support Specialists may also receive bonuses or commission on top of their base salary.
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CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale.
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