Customer Support Specialist

We are looking for an enthusiastic and customer-focused individual to join our team as a Customer Support Specialist at CLEAResult. In this role, you will work closely with our clients to ensure their success, by providing knowledgeable and timely responses to their technical inquiries. The ideal candidate will be a great listener, have a strong technical aptitude, and be passionate about delivering outstanding customer service.To be successful in this role, you should have a high school diploma/ GED and at least one year of customer service experience. Previous experience with customer support software is a plus. You should also have superior troubleshooting and problem-solving skills, as well as excellent communication and interpersonal abilities. Above all, we're looking for someone who can provide a positive customer experience in every interaction.

Responsibilities:

1. Respond to customer inquiries in a timely and knowledgeable manner.
2. Utilize customer support software to assess customer needs and provide solutions.
3. Troubleshoot and solve technical customer issues.
4. Provide a positive customer experience in every interaction.
5. Demonstrate excellent communication and interpersonal skills.
6. Follow up with customers to ensure their satisfaction.
7. Collect feedback from customers to improve customer service.
8. Maintain customer records and update account information as needed.
9. Ensure compliance with customer service regulations and standards.
10. Participate in customer service training and development activities.

According to JobzMall, the average salary range for a Customer Support Specialist is typically between $30,000 and $50,000. This range is subject to change depending on the company, location, experience level, and other factors.

CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale.