Call Center Manager

As a Manager for Integrated Customer Services you will be responsible for the team meeting deliverables through leading larger teams to provide exceptional customer service. Key markers for success in this role will include clear communication, experience/expertise in the energy industry.

• Ensure safe work environment
• Model the CLEAResult Culture Code
• Provide coaching and mentoring to ICS Supervisors
• Provides and initiates solutions for KPI compliance
• Budget and P&L responsibilities 
• Process and/or project management
• Works with cross functional teams to deliver exceptional customer service
• Identify trends and establish team goals
• Lead process improvements in a team-based environment

According to JobzMall, the average salary range for a Call Center Manager in 175 Fornelius Ave, Clifton, NJ 07013, USA is between $60,000 and $90,000 per year. This salary range is based on the current salaries of similar positions in the area. Salary estimates can vary depending on the experience and qualifications of the Call Center Manager, the size of the organization, and the specific duties and responsibilities of the position.

CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale.