City of Seattle

Customer Experience Manager

City of Seattle

Seattle, WA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As the Customer Experience Manager at the City of Seattle, you will have the opportunity to make a difference in the lives of citizens by ensuring that their interactions with City services are as efficient and effective as possible. You will be responsible for developing and implementing customer experience strategies to ensure that City of Seattle services are delivered in an easy-to-use and customer-focused manner.To be successful in this role, you must have a passion for customer service and the ability to think strategically and creatively to develop plans that meet the unique needs of our customers. You should have a bachelor's degree in a related field, such as marketing, management, or public relations, and at least 5 years of experience in customer service management, preferably in a municipal setting. Additionally, you must possess outstanding communication skills and the ability to collaborate effectively with a variety of stakeholders. If you are an experienced customer service professional with a strong commitment to excellence, we want to hear from you!

Where is this job?
This job is located at Seattle, WA, USA
Job Qualifications
  • Strong Communication And Organizational Skills

  • Ability To Assess Customer Needs And Develop Strategies To Improve Customer Experience

  • Proven Track Record Of Successfully Managing Customer Experience Initiatives

  • Knowledge Of Customer Service Principles And Practices

  • Demonstrated Ability To Lead And Influence Cross-Functional Teams

  • Ability To Identify And Resolve Customer Issues

  • Ability To Analyze Data And Develop Insights

  • Experience In A Customer Service Or Customer Experience Role

Required Skills
  • Communication

  • Coaching

  • Adaptive

  • Listening

  • Analytical

  • empathetic

  • Problem-Solving

  • Collaborative

  • Organizational

  • Innovative

  • Interpersonal

  • Negotiating

  • Facilitating

  • Conflict-Resolution

  • Strategic

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • self-motivation

  • Organizational skills

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Experience Manager in Seattle, WA, USA is from $50,000 to $90,000 per year. This range can be affected by factors such as the company size, industry, and experience of the individual.

Additional Information
City of Seattle is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 17th, 2023
Apply BeforeMay 10th, 2026
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About City of Seattle

Seattle is a seaport city on the West Coast of the United States.

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