Emergency Services Deployment Operator (911 Operator)

Are you looking for a high-impact and meaningful career in emergency services? Look no further than the City of Detroit's Emergency Services Deployment Operator position! As a 911 Operator, you will be the first point of contact for individuals in need of urgent assistance, making a direct impact on the safety and well-being of our community. Your quick and decisive actions will be crucial in coordinating emergency responses and providing critical support to our first responders. We are seeking individuals with exceptional communication skills, sound judgment, and the ability to remain calm under pressure. Join our dedicated team and help make a difference in the lives of Detroit residents every day.

1. Serve as the first point of contact for individuals in need of emergency assistance, including receiving and responding to 911 calls.
2. Coordinate and dispatch emergency response services, including police, fire, and medical personnel, in a timely and efficient manner.
3. Gather and accurately record critical information from callers, including location, nature of the emergency, and any pertinent details.
4. Remain calm and composed in high-stress situations, utilizing effective communication and problem-solving skills to handle emergency calls with sensitivity and urgency.
5. Utilize various computer systems and databases to access and relay important information to emergency responders.
6. Monitor and track the location and status of emergency units, ensuring appropriate resources are deployed to the scene.
7. Provide critical support and guidance to callers to help them stay safe and take necessary precautions while awaiting emergency services.
8. Follow established protocols and procedures to ensure the safety and security of callers and emergency personnel.
9. Continuously update and maintain accurate records of all emergency calls and responses.
10. Participate in ongoing training and development to enhance skills and knowledge related to emergency services and procedures.
11. Collaborate and communicate effectively with other emergency services personnel and agencies to ensure a coordinated response to emergency situations.
12. Remain up-to-date on city policies, regulations, and procedures related to emergency services and adhere to them at all times.
13. Represent the City of Detroit in a professional and compassionate manner, demonstrating empathy and understanding towards callers in distress.
14. Contribute to a positive and inclusive work environment by fostering teamwork, respect, and open communication with colleagues.

According to JobzMall, the average salary range for a Emergency Services Deployment Operator (911 Operator) in Detroit, MI, USA is $32,000 - $47,000 per year. This can vary depending on experience, education, and the specific employer.

Detroit is the largest and most populous city in the U.S. state of Michigan, the largest U.S. city on the United States–Canada border, and the seat of Wayne County. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its contributions to music and as a repository for art, architecture and design.