City of Burbank

Communications Operator

City of Burbank
Burbank, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a skilled communicator with a passion for serving your community? The City of Burbank is seeking a Communications Operator to join our team and play a vital role in ensuring the safety and well-being of our citizens. In this fast-paced and dynamic position, you will be responsible for answering emergency and non-emergency calls, dispatching emergency services, and providing critical information to first responders. If you have exceptional communication skills, the ability to remain calm under pressure, and a strong commitment to public service, we want to hear from you. Join us in making a difference in the Burbank community.

  1. Answer emergency and non-emergency calls in a professional and timely manner.
  2. Dispatch emergency services accurately and efficiently.
  3. Provide critical information to first responders to assist in emergency situations.
  4. Remain calm and composed under pressure to effectively handle high-stress situations.
  5. Utilize excellent communication skills to gather and relay important information.
  6. Maintain a thorough understanding of emergency procedures and protocols.
  7. Stay updated on city policies and procedures related to emergency services.
  8. Monitor and respond to radio communications from emergency personnel.
  9. Document and record all calls and dispatch information accurately.
  10. Collaborate with other team members to ensure smooth and efficient communication and coordination.
  11. Handle confidential information with discretion and professionalism.
  12. Provide exceptional customer service to citizens and first responders.
  13. Continuously assess and improve communication procedures to enhance efficiency.
  14. Stay current on technological advancements and tools related to emergency communication.
  15. Adhere to all safety protocols and guidelines to ensure a safe work environment.
Where is this job?
This job is located at Burbank, CA, USA
Job Qualifications

  • High School Diploma Or Equivalent: A Communications Operator At The City Of Burbank Must Possess A Minimum Of A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Level Of Education And Can Effectively Communicate And Understand Instructions.

  • Prior Experience In Dispatching Or Emergency Response: Previous Experience In A Similar Role Such As Dispatching Or Emergency Response Is Highly Desirable For A Communications Operator At The City Of Burbank. This Demonstrates The Candidate's Ability To Handle High-Pressure Situations And Effectively Communicate With Emergency Personnel.

  • Excellent Communication Skills: As The Job Title Suggests, A Communications Operator Must Possess Excellent Communication Skills. This Includes Verbal And Written Communication, As Well As Active Listening Skills. The Candidate Must Also Be Able To Effectively Communicate With Individuals From Diverse Backgrounds.

  • Multi-Tasking And Problem-Solving Abilities: A Communications Operator Must Be Able To Handle Multiple Tasks Simultaneously And Be Able To Think On Their Feet. They Must Also Possess Strong Problem-Solving Skills To Effectively Handle Emergency Situations And Make Quick Decisions.

  • Knowledge Of Emergency Response Protocols And Procedures: A Strong Understanding Of Emergency Response Protocols And Procedures Is Crucial For A Communications Operator At The City Of Burbank. This Includes Knowledge Of Police, Fire, And Medical Emergency Procedures, As Well As Familiarity With The City's Geography And Street Layout.

Required Skills

  • Time Management

  • Multitasking

  • Record keeping

  • Computer proficiency

  • Active listening

  • Teamwork

  • Problem-Solving

  • Public safety

  • radio communication

  • Emergency Response

  • Customer

  • Dispatch Protocols

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Communications Operator in Burbank, CA, USA is between $39,000 and $50,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

Additional Information
City of Burbank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 29th, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About City of Burbank

Burbank is a city in Los Angeles County in the Los Angeles metropolitan area of Southern California, United States, 12 miles northwest of downtown Los Angeles.

Frequently asked questions
More Jobs From City of Burbank

View All City of Burbank jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started