CIT Group

Team Lead - Collections

CIT Group

301 S Tryon St, Charlotte, NC 28282, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Monitor performance of collection representatives to ensure the level of service is maintained within defined parameters. Develop annual goals for collections representatives; prepare and deliver performance evaluations in accordance with CIT policy. Ensure the training and mentoring of team members. Understanding the processes, roles and responsibilities of the interrelated functions of the business. Responsible for ensuring compliance with Company’s performance metrics for portfolio delinquency percentage, phone, contract comments, contract adjustment, and issue resolution. Prioritization of individual workflow to meet corporate operational initiatives. Identify trends and determine system or process improvement opportunities and implement change. Communicate effectively to internal and external customers including but not limited to all levels of management.

Where is this job?
This job is located at 301 S Tryon St, Charlotte, NC 28282, USA
Job Qualifications
  • 2-5 Years of supervisory experience preferred

  • Demonstrated initiative/confidence and proactive skills

  • Ability to work effectively in a fast paced, self-directed, team-based environment

Required Skills
  • MS Excel

  • MS Word

  • MS PowerPoint

  • MS Access

  • MS Outlook

  • Customer Service skills

  • Time Management Skills

  • Issue resolution skills

Soft Skills
  • Verbal communication

  • written communication

  • Problem Solving Skills

  • Multi-tasking

  • Detail oriented and highly organized

Compensation

According to JobzMall, the average salary range for a Team Lead - Collections in 301 S Tryon St, Charlotte, NC 28282, USA is from $42,000 to $66,000 per year. The salary range may vary depending on the company, job experience, qualifications, location, and other factors.

Additional Information
CIT Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 9th, 2021
Apply BeforeJuly 20th, 2025
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About CIT Group

CIT Group Inc. is a financial holding company and bank holding company incorporated in Delaware and headquartered in New York City. CIT Bank, N.A., CIT's banking subsidiary, is headquartered in Pasadena, California. The company's name is an initialism of an early corporate name, Commercial Investment Trust. CIT is a division of First Citizens Bank.

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