
Team Lead - Collections
Monitor performance of collection representatives to ensure the level of service is maintained within defined parameters. Develop annual goals for collections representatives; prepare and deliver performance evaluations in accordance with CIT policy. Ensure the training and mentoring of team members. Understanding the processes, roles and responsibilities of the interrelated functions of the business. Responsible for ensuring compliance with Company’s performance metrics for portfolio delinquency percentage, phone, contract comments, contract adjustment, and issue resolution. Prioritization of individual workflow to meet corporate operational initiatives. Identify trends and determine system or process improvement opportunities and implement change. Communicate effectively to internal and external customers including but not limited to all levels of management.
2-5 Years of supervisory experience preferred
Demonstrated initiative/confidence and proactive skills
Ability to work effectively in a fast paced, self-directed, team-based environment
MS Excel
MS Word
MS PowerPoint
MS Access
MS Outlook
Customer Service skills
Time Management Skills
Issue resolution skills
Verbal communication
written communication
Problem Solving Skills
Multi-tasking
Detail oriented and highly organized
According to JobzMall, the average salary range for a Team Lead - Collections in 301 S Tryon St, Charlotte, NC 28282, USA is from $42,000 to $66,000 per year. The salary range may vary depending on the company, job experience, qualifications, location, and other factors.
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CIT Group Inc. is a financial holding company and bank holding company incorporated in Delaware and headquartered in New York City. CIT Bank, N.A., CIT's banking subsidiary, is headquartered in Pasadena, California. The company's name is an initialism of an early corporate name, Commercial Investment Trust. CIT is a division of First Citizens Bank.

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