Analyst - Deskside

At Cincinnati Children's, we are looking for an Analyst - Deskside to join our team and help us provide the best care for children and their families. We are seeking an energetic, detail-oriented individual who is passionate about technology and driven to make a difference in the lives of our clients.The ideal candidate will have strong problem-solving and interpersonal skills, as well as experience working in a customer-facing role. A Bachelor's degree in Information Technology or a related field is required, along with at least two years of experience in a similar position.Our Analyst - Deskside will be responsible for providing technical support and troubleshooting services to our clients, which range from individual end-users to small and large organizations. The ability to provide friendly and helpful customer service is essential, as is the ability to quickly identify and resolve computer and network problems. The successful candidate will also be able to recommend and implement solutions that will help our clients maximize the use of their technology resources.We believe that technology should be used in service of our clients, and our Analyst - Deskside will play a key role in ensuring that we provide the highest level of customer service in the industry. If you're looking for a challenging and rewarding opportunity to make a difference in the lives of our clients and their families, we invite you to apply for this position today.

Responsibilities:

1. Provide technical support and troubleshooting services to clients.
2. Diagnose and resolve computer and network problems.
3. Recommend and implement solutions that maximize the use of technology resources.
4. Provide friendly and helpful customer service.
5. Maintain a high level of customer service standards.
6. Remain up to date on the latest technologies in the industry.
7. Adhere to all company policies and procedures.
8. Assist in the training of new employees on technical issues.
9. Develop and maintain documentation of technical support processes.
10. Participate in team meetings and other team activities.

According to JobzMall, the average salary range for a Analyst - Deskside in Cincinnati, OH, USA is $37,000 to $51,000 per year. Factors such as experience, education, and employer will affect the exact salary range for an individual Analyst - Deskside.

Cincinnati Children's Hospital Medical Center is a 700-bed pediatric hospital located in Cincinnati, Ohio. It is ranked third among all Honor Roll hospitals in the 2019-20 U.S. News & World Report survey of best children's hospitals.