Cigna

Workforce Management Advisor / Demand Planner

Cigna

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Cigna, a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Workforce Management Advisor / Demand Planner. In this role, you will play a crucial role in ensuring the optimal allocation of resources to meet the demands of our clients and customers. We are looking for someone with strong analytical skills, a strategic mindset, and a passion for driving operational efficiency. If you are a self-starter with a proven track record in workforce management and demand planning, we invite you to apply and be a part of our mission to make a difference in people's lives.

  1. Develop and maintain accurate forecasting models to predict demand for our services and products.
  2. Collaborate with various departments to gather data and insights on market trends and customer needs.
  3. Analyze data and make recommendations for resource allocation to meet demand.
  4. Create and maintain staffing schedules to ensure adequate coverage for all client and customer needs.
  5. Monitor and track performance metrics to identify areas for improvement and implement strategies to optimize workforce utilization.
  6. Continuously improve and refine demand planning processes to increase efficiency and accuracy.
  7. Communicate with team members and stakeholders to provide updates on demand forecasting and resource allocation.
  8. Collaborate with other departments to develop and implement strategies for managing peak periods and unexpected fluctuations in demand.
  9. Stay up-to-date with industry developments and best practices in workforce management and demand planning.
  10. Train and mentor team members on workforce management and demand planning processes and tools.
  11. Adhere to company policies and procedures, as well as compliance regulations.
  12. Act as a liaison between different departments to ensure effective coordination and communication.
  13. Participate in cross-functional projects to support overall company goals and objectives.
  14. Provide insights and recommendations to senior management on resource allocation and demand planning strategies.
  15. Maintain confidentiality and integrity of sensitive information.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Bachelor's Degree In Business Administration, Supply Chain Management, Or A Related Field.

  • Minimum Of 3 Years Of Experience In Workforce Management Or Demand Planning.

  • Proficiency In Data Analysis And Forecasting Techniques.

  • Strong Communication And Interpersonal Skills To Effectively Collaborate With Multiple Teams And Stakeholders.

  • Knowledge Of Workforce Management Software And Tools, Such As Kronos Or Workday, And Proficiency In Microsoft Excel.

Required Skills
  • Budgeting

  • Process Improvement

  • Data Analysis

  • Time Management

  • Scheduling

  • Forecasting

  • Reporting

  • Trend Analysis

  • Capacity planning

  • Stakeholder management

  • Workflow optimization

  • Resource allocation

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Workforce Management Advisor / Demand Planner is $50,000 - $70,000 per year. However, this can vary based on factors such as location, experience, and company size. Some Workforce Management Advisors / Demand Planners may earn salaries upwards of $100,000 per year, particularly in larger companies or in high-demand industries.

Additional Information
Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 29th, 2025
Apply BeforeMay 10th, 2026
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About Cigna

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.

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