Developing and managing long range volume and expense forecasting models and monitoring operational performance. Analyze customer data such as contact volume, communications, and client or internal business changes, maintain and improve inbound member call forecasting models. Leverage data and predictive analysis to clearly articulate problems and influence decisions that support the strategic direction. Advise senior management of potential budgetary risks and coordinate with appropriate departments to resolve gaps, output issues, or other problems. Ensure that month end financial close is accurate and timely, working with workstream leaders, accounting, and finance. Identify and implement technology to automate and improve the forecasting process.
5+ years of progressive experience as a business operations analyst with forecasting and budgeting experience.
Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
Proven ability to perform in-depth data analysis and present insights in a clear manner
Sql
Python
R
Time Management Skills
Forecasting and statistical analysis
Analytical and technical skills
Modeling sequential data
Verbal communication
Results-oriented
written communication
Problem Solving Skills
Attention to detail and accuracy
Multi-tasking
Flexible Approach
According to JobzMall, the average salary range for a Workforce Forecasting/Business Analytics is $56,000 to $100,000 a year. This range may vary depending on experience, location, and other factors.
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Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.
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