Welcome to Cigna, a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We are seeking a highly motivated and experienced Salesforce Product Analyst to join our dynamic team. As a Salesforce Product Analyst, you will play a critical role in the development, implementation, and maintenance of our Salesforce platform, ensuring its effectiveness and efficiency in supporting our business objectives. If you have a passion for problem-solving, a strong understanding of Salesforce products, and a desire to make a positive impact on the lives of our customers, we encourage you to apply. Join us in our mission to help our customers lead healthier, happier lives.
- Primary responsibility for the development, implementation, and maintenance of the Salesforce platform.
- Collaborate with cross-functional teams to understand business objectives and translate them into Salesforce requirements.
- Conduct thorough analysis of current business processes and identify areas for improvement using Salesforce products.
- Develop, test, and implement custom solutions and configurations within Salesforce to meet business needs.
- Provide ongoing support and maintenance for the Salesforce platform, including troubleshooting and resolving issues.
- Stay up-to-date with the latest Salesforce features and functionalities, and make recommendations for their implementation.
- Act as a subject matter expert for Salesforce products and provide guidance and training to team members.
- Work closely with stakeholders to gather and document requirements, and communicate project updates and progress.
- Collaborate with external vendors and consultants to ensure seamless integration of Salesforce with other systems.
- Monitor and analyze Salesforce usage data to identify trends and make recommendations for optimization.
- Participate in user acceptance testing and provide feedback to improve user experience.
- Maintain documentation of processes, procedures, and configurations for the Salesforce platform.
- Continuously evaluate and improve the effectiveness and efficiency of the Salesforce platform in supporting business objectives.
- Adhere to data security and compliance policies and procedures in all Salesforce-related activities.
- Embrace and promote Cigna's mission and values, and contribute to a positive and inclusive work environment.
Bachelor's Degree In Business Administration, Computer Science, Or A Related Field.
Minimum Of 3 Years Experience Working With Salesforce Products, Preferably In A Healthcare Setting.
Strong Analytical And Problem-Solving Skills, With The Ability To Interpret And Utilize Data To Inform Decision Making.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams And Present Findings To Stakeholders.
Salesforce Certifications, Such As Certified Administrator Or Certified Sales/Service Cloud Consultant, Are Preferred But Not Required.
Product Development
Communication Skills
Project Management
Data Analysis
Agile Methodology
User Research
Problem-Solving
Requirements Gathering
Product Roadmap
Solution Design
Stakeholder
Salesforce Expertise
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Salesforce Product Analyst in Bloomfield, CT, USA is between $72,000 and $96,000 per year. This range can vary depending on factors such as experience, skills, and the specific company.
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Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.
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