Cigna

Resource Planning Associate Representative

Cigna

Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

The Scheduler must be comfortable making 100+ outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling. The position is remotely based so the Scheduler must work independently to meet standards set in the department. Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments. Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers. Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel. Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner.

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • 1-2 years of success in independent fast- paced work environment, work from home background preferred

  • 2-3 years outbound call center experience (scheduling experience preferred) and /or customer service experience.

  • 1-2 years’ experience of health care related work, sales preferred

  • Experience with insurance verification portals

Required Skills
  • MS Word

  • Customer Service skills

  • MS Excel skills

  • MS PowerPoint Skills

  • Great time management

  • Excellent sales skills

Soft Skills
  • Prioritizing skills

  • Organizational skills

  • Communication Skills

  • Adaptability

  • Problem-solving and resourcefulness

  • Attention to detail and accuracy

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Resource Planning Associate Representative is $38,000 to $60,000 per year. This range is based on the experience level and market conditions.

Additional Information
Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 15th, 2022
Apply BeforeJuly 20th, 2025
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About Cigna

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.

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