Are you a licensed counselor looking for a rewarding and flexible opportunity? Look no further! Cigna is seeking a Licensed Telephonic Counselor to join our dynamic team. In this role, you will have the opportunity to make a positive impact on individuals' mental health and well-being through telephonic counseling services. We are searching for a motivated and compassionate professional who is dedicated to providing high-quality care to our members. If you have a passion for helping others and the necessary qualifications, we want to hear from you!
- Conduct telephonic counseling sessions with Cigna members to address their mental health concerns and provide support and guidance.
- Develop and implement individualized treatment plans based on members' needs and goals.
- Maintain accurate and detailed records of counseling sessions, including progress notes and treatment plans.
- Collaborate with other members of the healthcare team, such as physicians and case managers, to ensure comprehensive and coordinated care for members.
- Adhere to ethical and legal guidelines and maintain confidentiality at all times.
- Stay up-to-date on best practices and evidence-based treatments in the field of counseling.
- Provide guidance and support to members in crisis or experiencing acute mental health episodes.
- Utilize telehealth technology to deliver high-quality counseling services to members.
- Build rapport and establish trusting relationships with members to foster a positive therapeutic environment.
- Participate in regular supervision and ongoing training to enhance skills and knowledge.
- Communicate effectively with members, colleagues, and other healthcare professionals.
- Meet productivity requirements and maintain timely documentation of services.
- Demonstrate empathy, compassion, and understanding towards members' mental health struggles.
- Serve as an advocate for members and promote mental health awareness and destigmatization.
- Attend team meetings and collaborate with colleagues to ensure effective and efficient delivery of services.
A Valid State License In Counseling Or A Related Field: A Licensed Telephonic Counselor At Cigna Should Hold A Valid State License In Counseling Or A Related Field, Such As Social Work Or Psychology. This Ensures That The Candidate Has Met The Necessary Education And Training Requirements To Provide Counseling Services.
Experience In Telephonic Counseling: Cigna May Prefer Candidates Who Have Previous Experience Providing Counseling Services Over The Phone. This Experience Demonstrates The Ability To Effectively Communicate And Build Rapport With Clients Remotely.
Knowledge Of Mental Health Conditions And Treatment: A Qualified Candidate Should Have A Strong Understanding Of Mental Health Conditions, Treatment Options, And Evidence-Based Therapeutic Techniques. This Knowledge Is Essential For Providing Effective Counseling Services To Clients.
Excellent Communication And Interpersonal Skills: As A Telephonic Counselor, Strong Communication And Interpersonal Skills Are Crucial For Building Trust With Clients And Facilitating Effective Therapeutic Conversations. The Ability To Actively Listen, Empathize, And Communicate Clearly Is Essential.
Ability To Work Independently And In A Team: Cigna May Look For Candidates Who Can Work Independently And In A Team Setting. This Job Requires The Counselor To Manage Their Caseload And Collaborate With Other Healthcare Professionals To Provide Comprehensive Care To Clients.
Communication Skills
Time Management
Stress Management
Conflict Resolution
Treatment planning
Active listening
Empathy
Problem-Solving
Assessment skills
Crisis intervention
Cultural Competence
Counseling Techniques
Communication
Leadership
Time management
creativity
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Licensed Telephonic Counselor is between $40,000 and $60,000 per year. However, this can vary depending on factors such as location, experience, and employer. Some telephonic counselors may also receive additional benefits such as health insurance and retirement contributions.
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Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.
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