Cigna

IT Senior Advisor - Problem Management

Cigna
Philadelphia, PA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly skilled problem solver with a passion for IT? Are you ready to take your expertise to the next level and make a significant impact in a leading healthcare organization? Look no further than Cigna! We are currently seeking an IT Senior Advisor for Problem Management to join our dynamic team. In this role, you will be responsible for identifying, analyzing, and resolving complex IT issues to ensure the highest level of service for our clients. To excel in this position, you must have a strong technical background, excellent communication skills, and a proactive mindset. Join us and make a difference in the lives of millions of people.

  1. Identify and analyze complex IT issues and provide effective solutions.
  2. Utilize problem management methodologies to effectively resolve issues and prevent future occurrences.
  3. Collaborate with cross-functional teams to investigate and troubleshoot IT problems.
  4. Provide technical expertise and guidance to team members to resolve complex issues.
  5. Monitor and analyze IT incident trends to identify recurring problems and initiate preventative actions.
  6. Develop and maintain problem management processes and procedures.
  7. Communicate effectively with stakeholders, including clients, team members, and management.
  8. Manage multiple projects simultaneously, prioritizing tasks to meet deadlines and deliver results.
  9. Stay updated on industry trends and advancements to continuously improve problem-solving techniques.
  10. Proactively identify potential IT issues and develop strategies to mitigate them.
  11. Ensure compliance with regulatory requirements and internal policies.
  12. Train and mentor team members on problem management processes and techniques.
  13. Participate in the development and implementation of new IT systems and processes.
  14. Monitor and report on problem resolution metrics to track performance and identify areas for improvement.
  15. Represent the company and promote a positive image to clients and partners.
Where is this job?
This job is located at Philadelphia, PA, USA
Job Qualifications

  • Extensive Knowledge Of It Problem Management Processes: The It Senior Advisor Should Have A Deep Understanding Of It Problem Management Methodologies, Tools, And Best Practices. This Includes Experience With Incident Management, Root Cause Analysis, And Continuous Improvement Techniques.

  • Strong Analytical And Problem-Solving Skills: The Role Of It Senior Advisor Requires The Ability To Think Critically And Solve Complex Problems. They Should Be Able To Identify Trends, Patterns, And Underlying Causes Of It Issues And Develop Effective Solutions To Prevent Future Occurrences.

  • Excellent Communication And Interpersonal Skills: As A Senior Advisor, Effective Communication Is Essential For Collaborating With Other It Teams, Stakeholders, And Management. The It Senior Advisor Should Be Able To Clearly Articulate Technical Information To Non-Technical Audiences And Build Strong Relationships With Colleagues.

  • Proven Experience In Project Management: Cigna's It Senior Advisor Will Be Responsible For Managing Multiple Problem Management Projects Simultaneously. This Requires Strong Project Management Skills, Including The Ability To Prioritize Tasks, Manage Timelines, And Meet Deadlines.

  • In-Depth Knowledge Of It Infrastructure And Applications: The Ideal Candidate Should Have A Solid Understanding Of It Infrastructure, Including Servers, Networks, Databases, And Applications. This Knowledge Is Crucial For Identifying Potential Problem Areas And Implementing Effective Solutions To Mitigate Risks.

Required Skills

  • Process Improvement

  • Communication Skills

  • Project Management

  • Troubleshooting

  • Data Analysis

  • Time Management

  • Conflict Resolution

  • Analytical Thinking

  • Root Cause Analysis

  • Team Leadership

  • Technical Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a IT Senior Advisor - Problem Management in Philadelphia, PA, USA is $100,000 - $125,000 per year.

Additional Information
Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 18th, 2024
Apply BeforeMay 10th, 2026
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About Cigna

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.

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