IT Senior Advisor - Problem Management

Are you a problem-solver with a strong background in IT? Are you passionate about working in a dynamic and fast-paced environment? Look no further, as we have an exciting opportunity for you! Cigna is searching for an IT Senior Advisor - Problem Management to join our team. In this role, you will have the chance to use your expertise to identify and resolve complex IT issues, ensuring minimal impact to our systems and operations. If you have a proven track record of success in problem management and possess the necessary qualifications, we want to hear from you! Join us in our mission to improve the health, well-being, and sense of security of our customers.

1. Identify and resolve complex IT issues in a timely and efficient manner.
2. Develop and implement solutions to prevent recurring problems and minimize system downtime.
3. Collaborate with cross-functional teams to gather information and troubleshoot issues.
4. Conduct root cause analysis and provide recommendations for long-term solutions.
5. Utilize problem management tools and techniques to track, manage, and report on IT issues.
6. Stay updated on emerging technologies and industry best practices to continuously improve problem management processes.
7. Communicate effectively with stakeholders at all levels, providing regular updates on problem resolution and prevention.
8. Lead problem management meetings and present findings and solutions to management.
9. Train and mentor junior team members on problem management processes and procedures.
10. Maintain accurate documentation of problem management processes and procedures.
11. Ensure compliance with company policies and procedures related to problem management.
12. Proactively identify potential problems and work towards preventing them from occurring.
13. Participate in on-call rotation to provide 24/7 support for critical IT issues.
14. Collaborate with vendors and external partners to resolve complex IT problems.
15. Continuously review and improve problem management processes to enhance efficiency and effectiveness.

According to JobzMall, the average salary range for a IT Senior Advisor - Problem Management in St. Louis, MO, USA is $80,000-$120,000 per year. However, this can vary depending on factors such as experience, skills, and company size. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and their salary range for this position in order to get a more accurate estimate.

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.