Genesys Engineer

This role would be responsible for maintaining administrative needs within Genesys including managing access levels and administrative tools. Responsible for developing and enhancing monitoring of the contact center tools including identifying current gaps and providing a path forward to address them. Work with server and network teams to ensure servers are optimized and have the communication paths required. Perform maintenance, capacity planning, load testing, and other operational steps to confirm the stability of Genesys applications. Instill and maintain high levels of integrity and security, work in close conjunction with CIGNA Information and Protection (CIP) team. Evaluate and provide input on the selection of any key technologies within the contact center environment.

According to JobzMall, the average salary range for a Genesys Engineer in 11200 Lakeline Blvd, Austin, TX 78717, USA is $77,000 to $102,000 per year. This range is based on salaries reported by employers to JobzMall and the salaries of similar positions. The salary range may vary depending on the type of company, experience, and qualifications of the engineer.

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.