Engagement Consultant

Are you passionate about helping others improve their overall health and well-being? Do you have excellent communication skills and a knack for building relationships? If so, Cigna is looking for an Engagement Consultant to join our team! As an Engagement Consultant, you will play a vital role in promoting and maintaining positive member engagement, satisfaction, and retention. We are seeking individuals with a strong background in customer service and a deep understanding of the healthcare industry. If you are a self-motivated, empathetic, and results-driven individual, we want to hear from you!

1. Promote and maintain positive member engagement: The Engagement Consultant is responsible for developing and implementing strategies to engage members and promote their overall health and well-being.
2. Build and maintain relationships: This role requires the ability to build and maintain strong relationships with members, colleagues, and healthcare providers.
3. Enhance member satisfaction: The Engagement Consultant is responsible for ensuring that members are satisfied with their healthcare experience by addressing their concerns and needs in a timely and effective manner.
4. Improve member retention: The primary goal of an Engagement Consultant is to help retain members by providing exceptional customer service and fostering a positive relationship with them.
5. Utilize excellent communication skills: Strong communication skills are a must for this role, as the Engagement Consultant will be responsible for communicating with members, colleagues, and healthcare providers through various channels.
6. Understand the healthcare industry: The successful candidate will have a deep understanding of the healthcare industry, including knowledge of health insurance plans, wellness programs, and healthcare regulations.
7. Provide exceptional customer service: The Engagement Consultant will be the main point of contact for members, and it is their responsibility to ensure that all interactions are handled with empathy, professionalism, and efficiency.
8. Be self-motivated: This role requires a self-motivated individual who can work independently and take initiative to drive member engagement and satisfaction.
9. Demonstrate empathy: The Engagement Consultant must have a strong sense of empathy and be able to understand and address the needs and concerns of members.
10. Achieve results: As an Engagement Consultant, you will be responsible for meeting and exceeding performance goals, such as member engagement rates and satisfaction scores.

According to JobzMall, the average salary range for a Engagement Consultant in McLean, VA, USA is between $65,000-$100,000 per year. This range may vary based on factors such as level of experience, industry, and specific job duties.

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.