Customer Service Senior Representative

Are you a customer service professional looking for a challenging and rewarding role? Look no further! Cigna is seeking a highly motivated and experienced Senior Representative to join our dynamic team. As a Senior Representative, you will play a key role in providing exceptional customer service and support to our valued clients. We are looking for someone with excellent communication skills, a passion for helping others, and a strong background in customer service. If you are a team player with a positive attitude and a desire to make a difference, we would love to hear from you!

1. Provide exceptional customer service and support to clients, ensuring their needs are met in a timely and professional manner.
2. Serve as a key point of contact for clients, addressing inquiries, concerns, and complaints with empathy and efficiency.
3. Maintain a positive and professional attitude at all times, promoting a customer-centric culture within the team.
4. Utilize excellent communication skills to effectively communicate with clients, colleagues, and other stakeholders.
5. Demonstrate a deep understanding of the company's products and services, and effectively communicate their value to clients.
6. Collaborate with cross-functional teams to resolve complex customer issues and escalate them as needed.
7. Keep up-to-date with industry trends, policies, and regulations to ensure compliance and provide accurate information to clients.
8. Identify opportunities for process improvements and contribute innovative ideas to enhance the overall customer experience.
9. Assist in training and mentoring junior customer service representatives, providing guidance and support when needed.
10. Maintain accurate and detailed records of all customer interactions, ensuring confidentiality and data security.

According to JobzMall, the average salary range for a Customer Service Senior Representative in Bloomfield, CT, USA is $44,000-$66,000 per year. This can vary depending on the specific company, experience level, and responsibilities of the role.

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.