Cigna

Client Experience Consultant

Cigna
Morristown, NJ 07960, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! Cigna is seeking a Client Experience Consultant to join our team and be the face of our company to our valued clients. In this role, you will have the opportunity to build strong relationships, provide personalized support, and become a trusted advisor to our clients. We are looking for individuals who are dedicated, empathetic, and driven to make a positive impact. If this sounds like you, read on to learn more about the qualifications and responsibilities of this exciting position.

Responsibilities:

  1. Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
  2. Provide exceptional customer service by promptly responding to client inquiries and resolving any issues or concerns.
  3. Understand the unique needs of each client and tailor solutions to meet their specific needs.
  4. Act as a trusted advisor to clients, offering guidance and support to help them achieve their goals.
  5. Maintain a thorough understanding of Cigna's products and services to effectively communicate with clients.
  6. Proactively identify opportunities to improve the client experience and make recommendations for process improvements.
  7. Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner.
  8. Keep accurate records of client interactions and maintain up-to-date client information in databases.
  9. Stay up-to-date on industry trends and developments to provide clients with relevant and timely information.
  10. Consistently meet or exceed performance metrics, including customer satisfaction and retention targets.
  11. Continuously seek opportunities to enhance and improve the client experience.
  12. Uphold Cigna's values and standards of professionalism in all interactions with clients.
Where is this job?
This job is located at Morristown, NJ 07960, USA
Job Qualifications

  • Excellent Communication Skills: A Client Experience Consultant At Cigna Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Clients And Ensure A Positive Experience.

  • Strong Customer Service Orientation: The Ideal Candidate Should Have A Strong Focus On Providing Excellent Customer Service And Be Able To Handle Client Concerns And Issues In A Professional And Timely Manner.

  • Knowledge Of Health Insurance Industry: Cigna Is A Leading Health Insurance Company, So Experience And Knowledge Of The Industry Is Highly Desirable For This Role. Candidates Should Have A Thorough Understanding Of Health Insurance Products And Services.

  • Problem-Solving Abilities: Client Experience Consultants At Cigna Must Be Able To Think Critically And Creatively To Resolve Complex Client Issues And Provide Solutions That Meet The Needs Of Both The Client And The Company.

  • Team Player: The Ability To Work Collaboratively With A Team Is Essential For Success In This Role. Cigna's Client Experience Consultants Must Be Able To Work Effectively With Colleagues, As Well As Other Departments Within The Company, To Ensure A Seamless Experience For Clients.

Required Skills

  • Data Analysis

  • Communication

  • Time Management

  • Product knowledge

  • Conflict Resolution

  • customer service

  • Active listening

  • Empathy

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Relationship-Building

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Experience Consultant in Morristown, NJ 07960, USA is $50,000 to $70,000 per year. This may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.

Additional Information
Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 29th, 2025
Apply BeforeJune 9th, 2026
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About Cigna

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.

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