Claims Representative (Thai Speaker)

Are you a fluent Thai speaker with a passion for helping others? Are you looking for a dynamic and rewarding career in the insurance industry? Look no further! Cigna is searching for a Claims Representative with proficiency in Thai to join our dedicated and diverse team. As a Claims Representative, you will play a crucial role in providing exceptional customer service and support to our Thai-speaking clients. If you possess strong communication skills, attention to detail, and a desire to make a positive impact, we want to hear from you. Join us and be a part of our mission to improve the health, well-being, and peace of mind of those we serve.

1. Handle incoming calls and inquiries from Thai-speaking clients regarding insurance claims in a timely and professional manner.
2. Utilize fluent Thai language skills to effectively communicate with clients, ensuring understanding and satisfaction with services provided.
3. Accurately and efficiently process insurance claims and related documentation, adhering to company policies and procedures.
4. Collaborate with team members to resolve complex or escalated claims issues, providing exceptional customer service at all times.
5. Maintain detailed and accurate records of all client interactions and claim processing activities.
6. Continuously stay updated on industry knowledge, company products, and processes to effectively address client needs and inquiries.
7. Identify and report any potential issues or concerns related to claims processing to management.
8. Proactively identify opportunities to improve processes and procedures, making recommendations for increased efficiency and customer satisfaction.
9. Adhere to all regulatory and compliance requirements related to insurance claims.
10. Act as a brand ambassador for Cigna, promoting our commitment to improving the health and well-being of our clients.
11. Participate in ongoing training and development opportunities to enhance skills and knowledge in the insurance industry and customer service.
12. Contribute to a positive and inclusive team culture, fostering collaboration and support amongst colleagues.

According to JobzMall, the average salary range for a Claims Representative (Thai Speaker) in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is between RM 3,000 to RM 5,000 per month. This can vary depending on factors such as the company, level of experience, and specific job responsibilities.

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.