Behavioral Health UX Discovery Lead

Welcome to Cigna, a global health service company dedicated to improving the health, well-being, and peace of mind for our customers. We are seeking a passionate and driven individual to join our team as a Behavioral Health UX Discovery Lead. In this role, you will have the opportunity to shape and enhance our customers' experience through your expertise in user experience research and design. As a UX Discovery Lead, you will play a crucial role in understanding the needs and behaviors of our behavioral health customers, and translating those insights into impactful solutions. To be successful in this role, you will need a deep understanding of human-centered design principles, strong analytical skills, and experience in the behavioral health industry. Join us in making a positive impact on the lives of our customers and be a part of our mission to make health care more affordable and accessible for all.

1. Conduct user experience research to understand the needs and behaviors of our behavioral health customers.
2. Use human-centered design principles to develop user-friendly and impactful solutions.
3. Collaborate with cross-functional teams to identify key insights and requirements for improving the customer experience.
4. Lead the discovery phase of UX projects, including conducting user interviews, surveys, and usability tests.
5. Analyze data and research findings to identify patterns, trends, and opportunities for improvement.
6. Develop user personas and journey maps to guide design decisions.
7. Work closely with product managers and designers to ensure that customer needs are incorporated into the product roadmap.
8. Stay up-to-date with industry trends and best practices in user experience research and design.
9. Communicate research findings and design recommendations to stakeholders and leadership.
10. Advocate for the customer and their needs throughout the design and development process.
11. Collaborate with the marketing and communications team to ensure a consistent and cohesive customer experience across all touchpoints.
12. Act as a subject matter expert on behavioral health and contribute to the overall strategy and direction of the company.
13. Mentor and coach other team members on UX research and design best practices.
14. Continuously evaluate and improve the user experience of our behavioral health products and services.
15. Embody and promote Cigna's mission, values, and culture of improving the health and well-being of our customers.

According to JobzMall, the average salary range for a Behavioral Health UX Discovery Lead in St. Louis, MO, USA is between $80,000 and $120,000 per year. This may vary based on the specific company, experience level, and skills of the individual.

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.