Cigna

Behavioral Health UX Discovery Lead

Cigna
Nashville, TN, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Cigna, a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We are currently seeking a passionate and experienced Behavioral Health UX Discovery Lead to join our team. In this role, you will have the opportunity to drive user experience research and discovery for our behavioral health programs, making a direct impact on the lives of our members. We are looking for a dynamic individual with a strong understanding of behavioral health and experience in UX research to help us enhance our digital solutions and improve the overall member experience. If you are passionate about making a difference in the world of behavioral health and have the qualifications we are looking for, we want to hear from you.

  1. Conduct user experience research and discovery for our behavioral health programs.
  2. Develop and implement innovative UX strategies to improve the overall member experience.
  3. Collaborate with cross-functional teams to identify and prioritize key areas for UX improvement.
  4. Lead and facilitate user testing sessions to gather feedback and insights.
  5. Analyze and interpret user research data to identify patterns and opportunities for improvement.
  6. Use data-driven insights to inform UX design decisions and recommendations.
  7. Continuously monitor and evaluate the effectiveness of our digital solutions and make recommendations for enhancements.
  8. Stay updated on industry trends and best practices in UX research and behavioral health.
  9. Communicate research findings, recommendations, and progress to stakeholders at all levels.
  10. Drive a user-centric mindset within the team and the organization as a whole.
  11. Provide guidance and support to other team members on UX research methodologies and best practices.
  12. Collaborate with external partners and vendors to support UX research initiatives.
  13. Represent Cigna at industry conferences and events related to behavioral health and UX research.
  14. Contribute to the development and maintenance of UX research tools, templates, and processes.
  15. Uphold Cigna's values and commitment to improving the health and well-being of our members.
Where is this job?
This job is located at Nashville, TN, USA
Job Qualifications

  • Experience In Behavioral Health: The Ideal Candidate Should Have A Strong Understanding Of The Behavioral Health Industry, Including Knowledge Of Trends, Challenges, And Best Practices.

  • Ux Design Expertise: The Candidate Should Have A Proven Track Record Of Leading Ux Design Projects, With A Focus On Creating User-Centered Experiences That Meet The Needs Of Diverse Populations.

  • Research And Discovery Skills: The Candidate Should Have Experience Leading User Research And Discovery Initiatives, Including Conducting Interviews, Surveys, And Usability Testing To Gather Insights And Inform Design Decisions.

  • Project Management Skills: The Candidate Should Have Experience Managing Cross-Functional Teams And Projects, With The Ability To Prioritize And Meet Deadlines While Maintaining A High Level Of Quality.

  • Communication And Collaboration: The Candidate Should Possess Strong Communication And Collaboration Skills, With The Ability To Work Closely With Stakeholders, Designers, And Developers To Ensure Alignment And Drive Project Success.

Required Skills

  • Communication Skills

  • Project Management

  • Data Analysis

  • Information architecture

  • Problem Solving

  • Digital strategy

  • User Research

  • usability testing

  • UX design

  • Empathy

  • Stakeholder management

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Behavioral Health UX Discovery Lead in Nashville, TN, USA is between $85,000 and $105,000 per year. This may vary depending on the specific company, level of experience, and other factors such as education and certifications.

Additional Information
Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 25th, 2024
Apply BeforeMay 10th, 2026
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About Cigna

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.

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