Patient Account Representative
Are you passionate about providing exceptional customer service and making a positive impact on the lives of children? CHOC Children's Hospital is seeking a dedicated and detail-oriented Patient Account Representative to join our team. As a Patient Account Representative, you will play a crucial role in ensuring that our patients and their families have a seamless experience with our hospital. If you have excellent communication skills, a strong attention to detail, and a desire to make a difference, we encourage you to apply for this rewarding position.
- Provide exceptional customer service to patients and their families at CHOC Children's Hospital.
- Ensure a seamless experience for patients and their families by handling all aspects of their accounts with care and accuracy.
- Communicate effectively with patients, families, and other hospital staff to address any questions or concerns regarding their accounts.
- Maintain detailed records of all transactions and interactions with patients and families in accordance with hospital policies and procedures.
- Collaborate with other departments to resolve any billing or insurance issues that may arise.
- Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
- Continuously seek ways to improve the patient experience and streamline processes.
- Stay up-to-date on insurance guidelines, billing codes, and other relevant information to ensure accurate and timely billing.
- Assist with financial counseling and provide resources for families in need of financial assistance.
- Demonstrate a strong understanding of CHOC Children's Hospital's mission and values and embody them in daily interactions with patients and families.
Knowledge Of Medical Billing And Coding: Candidates Should Have A Thorough Understanding Of Medical Billing And Coding Procedures, Including Cpt And Icd-10 Codes, As Well As Insurance Coverage And Reimbursement Processes.
Familiarity With Electronic Health Records (Ehr): Choc Children's Hospital Utilizes An Electronic Health Record System, So Candidates Should Have Experience Working With Ehrs And Be Comfortable Navigating And Updating Patient Accounts Within This System.
Strong Communication Skills: As A Patient Account Representative, The Ability To Effectively Communicate With Patients, Insurance Companies, And Other Healthcare Professionals Is Crucial. Candidates Should Have Excellent Written And Verbal Communication Skills To Accurately And Clearly Convey Information.
Attention To Detail: Patient Accounts Often Involve Complex Billing And Insurance Information, So Attention To Detail Is Essential. Candidates Should Be Able To Review And Analyze Patient Accounts For Accuracy And Identify Any Discrepancies That May Impact Billing And Reimbursement.
Customer Service Experience: The Role Of A Patient Account Representative Requires Interacting With Patients And Families On A Regular Basis. Candidates Should Have Previous Experience In A Customer Service Role And Be Able To Provide Compassionate And Empathetic Support To Patients And Their Families During The Billing Process.
Data Entry
customer service
Claims Processing
Medical Terminology
Payment processing
Medical coding
Account Reconciliation
Financial counseling
Collections management
Insurance Verification
Insurance Knowledge
Billing Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Account Representative in Orange, CA, USA is between $38,000 and $54,000 per year. However, the salary can vary depending on factors such as level of experience, education, and the specific employer. Some companies may also offer additional benefits and bonuses. It is best to research the specific company and job posting for a more accurate salary range.
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Children's Hospital of Orange County, also known by its acronym CHOC or Children's Hospital OC and branded as CHOC Children's, is a pediatric acute care hospital located in Orange, California. The hospital has 316 beds and is affiliated with the University of California, Irvine School of Medicine.
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