Department Assistant, Language Services

Are you a detail-oriented individual with a passion for language and communication? Do you have a strong sense of organization and the ability to multitask in a fast-paced environment? If so, we have the perfect opportunity for you as a Department Assistant in our Language Services department at CHOC Children's Hospital.In this role, you will play a vital role in supporting our team of language specialists as they provide critical interpretation and translation services for our diverse patient population. We are seeking a highly motivated and reliable individual who can assist with administrative tasks, maintain accurate records, and help coordinate language services for our patients and families.The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work collaboratively with a team. Previous experience in a healthcare setting and fluency in multiple languages is preferred. Join us in making a difference in the lives of our patients and families at CHOC Children's Hospital.

1. Provide administrative support to the Language Services department by scheduling appointments, maintaining records, and organizing documents.
2. Assist with coordinating interpretation and translation services for patients and families, including scheduling interpreters, arranging for document translations, and communicating with language specialists.
3. Maintain accurate and up-to-date records of all language services provided, including patient information, interpreter logs, and billing records.
4. Communicate effectively with patients, families, and healthcare staff to ensure that language services are arranged in a timely and appropriate manner.
5. Collaborate with other departments and teams within the hospital to ensure that language services are integrated into patient care plans and provided in a culturally sensitive manner.
6. Participate in training and development opportunities to stay updated on best practices in language services and patient care.
7. Monitor and report on departmental activities and outcomes, including patient satisfaction and interpreter performance, to identify areas for improvement.
8. Assist with maintaining the department's budget by monitoring expenses, tracking invoices, and preparing reports.
9. Ensure compliance with hospital policies and procedures, as well as regulatory requirements, related to language services.
10. Serve as a liaison between the Language Services department and other hospital departments, community organizations, and external agencies to facilitate collaboration and resource sharing.
11. Provide excellent customer service to patients and families by responding to inquiries, addressing concerns, and resolving issues in a professional and timely manner.
12. Maintain confidentiality of patient information and adhere to HIPAA regulations at all times.
13. Participate in departmental and hospital-wide meetings and committees as needed.
14. Assist with special projects and initiatives to improve the delivery of language services and support the overall mission and goals of the department and hospital.

According to JobzMall, the average salary range for a Department Assistant, Language Services in Orange, CA, USA is $48,536 - $57,372 per year. However, salaries may vary depending on the specific job duties, experience, and qualifications of the individual.

Children's Hospital of Orange County, also known by its acronym CHOC or Children's Hospital OC and branded as CHOC Children's, is a pediatric acute care hospital located in Orange, California. The hospital has 316 beds and is affiliated with the University of California, Irvine School of Medicine.