Patient Services Representative

Are you passionate about making a positive impact in the lives of children and their families? Do you thrive in a fast-paced and dynamic healthcare environment? If so, Children's Hospital of Philadelphia is seeking a highly motivated and compassionate individual to join our team as a Patient Services Representative. In this role, you will be responsible for providing exceptional customer service to patients and families, ensuring a smooth and efficient patient experience. We are looking for candidates who possess excellent communication and problem-solving skills, as well as a strong attention to detail. If you are dedicated to delivering the highest quality of care and service, we invite you to apply for this rewarding position.

1. Greet and welcome patients and families in a friendly and professional manner.
2. Answer incoming calls and direct them to the appropriate department or individual.
3. Schedule appointments and manage patient calendars.
4. Verify insurance information and obtain necessary authorizations.
5. Collect and process patient payments.
6. Maintain accurate and organized patient records.
7. Coordinate and communicate with other departments to ensure smooth patient flow.
8. Assist with patient registration and check-in process.
9. Address and resolve patient inquiries, concerns, and complaints in a timely and empathetic manner.
10. Educate patients and families on hospital policies and procedures.
11. Collaborate with healthcare providers to ensure high-quality care for patients.
12. Follow up with patients to ensure satisfaction and address any further needs.
13. Stay updated on hospital services, programs, and procedures to provide accurate information to patients and families.
14. Adhere to HIPAA regulations and maintain patient confidentiality.
15. Participate in training and development programs to continuously improve patient service skills.
16. Assist with administrative tasks and projects as needed.
17. Maintain a clean and organized work environment.
18. Act as a positive ambassador for the hospital and its mission in all interactions with patients, families, and colleagues.

According to JobzMall, the average salary range for a Patient Services Representative in King of Prussia, PA, USA is between $36,000 and $42,000 per year. This may vary depending on the specific job duties, years of experience, and the employer's compensation package.

The Children's Hospital of Philadelphia, also known by its acronym CHOP, is a children's hospital in Philadelphia, Pennsylvania. Its primary campus is located in the University City neighborhood of West Philadelphia on the campus of the University of Pennsylvania. The hospital has 594 beds and more than one million outpatient and inpatient visits annually. It is one of the world's largest and oldest children's hospitals and the first hospital dedicated to the healthcare of children.