Patient Services Representative

Are you passionate about making a positive impact in the lives of children and families? Do you thrive in a fast-paced and dynamic environment? Then we have the perfect opportunity for you! The Children's Hospital of Philadelphia is seeking a highly motivated and compassionate Patient Services Representative to join our team. As a Patient Services Representative, you will play a crucial role in providing exceptional customer service and support to patients, families, and caregivers. This is an exciting opportunity to be a part of a world-renowned institution that is dedicated to improving the health and well-being of children. If you have excellent communication skills, strong attention to detail, and a desire to make a difference, we encourage you to apply!

1. Provide exceptional customer service to patients, families, and caregivers at all times.
2. Act as the first point of contact for patients and families, answering inquiries and addressing concerns with empathy and professionalism.
3. Collect and verify patient information, including insurance details, accurately and efficiently.
4. Schedule appointments and maintain accurate and updated appointment calendars for multiple providers.
5. Utilize electronic medical records to input and retrieve patient information.
6. Communicate with healthcare providers and staff to ensure smooth and efficient patient flow.
7. Handle patient complaints and escalate issues to the appropriate department when necessary.
8. Maintain patient confidentiality and adhere to HIPAA regulations at all times.
9. Collaborate with interdisciplinary teams to coordinate patient care and services.
10. Educate patients and families on hospital policies, procedures, and resources available to them.
11. Participate in ongoing training and development opportunities to stay up-to-date on hospital procedures and protocols.
12. Assist with administrative tasks such as filing, copying, and data entry.
13. Maintain a clean and organized work area.
14. Adhere to strict safety and infection control protocols.
15. Foster a positive and welcoming environment for patients, families, and staff.
16. Handle cash transactions and process payments accurately.
17. Continuously strive to improve customer service and patient satisfaction.
18. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Patient Services Representative in Philadelphia, PA, USA is between $35,000 and $45,000 per year. This can vary depending on the specific company, experience level, and location within the city. Some companies may offer higher salaries for those with more experience or specialized skills. Additionally, factors such as benefits and bonuses may also impact the overall compensation for this role.

The Children's Hospital of Philadelphia, also known by its acronym CHOP, is a children's hospital in Philadelphia, Pennsylvania. Its primary campus is located in the University City neighborhood of West Philadelphia on the campus of the University of Pennsylvania. The hospital has 594 beds and more than one million outpatient and inpatient visits annually. It is one of the world's largest and oldest children's hospitals and the first hospital dedicated to the healthcare of children.