Global Patient Services Intake Coordinator

Welcome to Children's Hospital of Philadelphia, where our mission is to provide exceptional care to all children in need. We are currently looking for a dedicated and compassionate Global Patient Services Intake Coordinator to join our team. As the first point of contact for our international patients and their families, you will play an integral role in ensuring a smooth and seamless experience from the moment they reach out to us. If you are a highly organized individual with excellent communication skills and a passion for making a difference in the lives of children, we encourage you to apply for this important position.

1. Greet and welcome international patients and their families with warmth and empathy.
2. Serve as the primary contact for all inquiries and requests from international patients and their families.
3. Conduct initial intake assessments to understand the unique needs and requirements of each patient.
4. Collect and review all necessary medical and personal information from patients and their families.
5. Coordinate with various departments and teams within the hospital to facilitate the admission process for international patients.
6. Develop and maintain relationships with international referral partners and agencies.
7. Provide guidance and support to patients and their families throughout their entire stay, from initial contact to discharge.
8. Ensure all necessary documentation and paperwork is completed accurately and in a timely manner.
9. Collaborate with insurance companies and third-party payers to verify coverage and obtain necessary authorizations.
10. Keep detailed records of all patient interactions and maintain confidentiality at all times.
11. Serve as a cultural liaison between international patients and the hospital staff to ensure a culturally sensitive and inclusive experience.
12. Monitor and track patient satisfaction and address any concerns or issues that may arise.
13. Participate in continuous education and training to stay updated on international healthcare regulations and policies.
14. Contribute to the development of processes and protocols to improve the overall patient experience for international patients.
15. Uphold the mission and values of the hospital and promote a positive and welcoming environment for all patients and their families.

According to JobzMall, the average salary range for a Global Patient Services Intake Coordinator in Philadelphia, PA, USA is $40,000 - $50,000 per year. However, this may vary depending on the specific job responsibilities, experience, and qualifications of the individual.

The Children's Hospital of Philadelphia, also known by its acronym CHOP, is a children's hospital in Philadelphia, Pennsylvania. Its primary campus is located in the University City neighborhood of West Philadelphia on the campus of the University of Pennsylvania. The hospital has 594 beds and more than one million outpatient and inpatient visits annually. It is one of the world's largest and oldest children's hospitals and the first hospital dedicated to the healthcare of children.