Family and Visitor Services Coordinator

As the Family and Visitor Services Coordinator at Children's Hospital of Philadelphia (CHOP), you will play a crucial role in providing support and assistance to families and visitors of our young patients. Your compassion, empathy, and organizational skills will be essential in creating a positive and comfortable environment for all who enter our doors. We are looking for a dedicated individual who is passionate about helping others and has the necessary experience and qualifications to excel in this role. Join our team at CHOP and make a difference in the lives of families and visitors during their difficult times.

1. Coordinate and oversee all aspects of family and visitor services at CHOP, including but not limited to, check-in procedures, parking arrangements, and visitor guidelines.
2. Serve as the primary point of contact for all family and visitor inquiries, ensuring prompt and compassionate responses to their needs.
3. Develop and maintain strong relationships with families and visitors, providing a welcoming and supportive environment for them during their time at CHOP.
4. Collaborate with other hospital departments to ensure that all family and visitor services are aligned with the overall mission and goals of CHOP.
5. Train and supervise a team of volunteers and staff members who assist with family and visitor services, ensuring that they provide exceptional and consistent support to all individuals.
6. Manage the scheduling and maintenance of family and visitor areas, including waiting rooms and playrooms, to ensure a clean, safe, and comfortable environment for all.
7. Plan and coordinate special events and activities for families and visitors, such as holiday celebrations or support groups, to promote a sense of community and support.
8. Maintain accurate records of family and visitor interactions and feedback, and use this information to continuously improve and enhance services.
9. Stay up-to-date on hospital policies, procedures, and resources to effectively address and resolve any issues or concerns raised by families and visitors.
10. Participate in relevant hospital committees and meetings to represent the needs and perspectives of families and visitors, and advocate for their best interests.

According to JobzMall, the average salary range for a Family and Visitor Services Coordinator in King of Prussia, PA, USA is $42,000 to $55,000 per year. However, this can vary depending on the specific company, level of experience, and other factors. Some coordinators may earn salaries in the range of $30,000 to $70,000 per year. It is important to research and compare salaries for similar positions in the area to get a more accurate understanding of the salary range.

The Children's Hospital of Philadelphia, also known by its acronym CHOP, is a children's hospital in Philadelphia, Pennsylvania. Its primary campus is located in the University City neighborhood of West Philadelphia on the campus of the University of Pennsylvania. The hospital has 594 beds and more than one million outpatient and inpatient visits annually. It is one of the world's largest and oldest children's hospitals and the first hospital dedicated to the healthcare of children.