Associate - Patient Financial Services Collections

The Associate - Patient Financial Services Collections at Children's Hospital of Philadelphia is an exciting opportunity to join a team whose mission is to ensure that our patients receive the best care possible. As an Associate, you will be responsible for providing exceptional customer service to our patients and families, while also ensuring effective and efficient collection and resolution of accounts.The ideal candidate should have a minimum of two years’ experience in a medical billing environment, as well as a strong understanding of customer service principles and practices, and a commitment to excellent customer service. Knowledge of Microsoft Office Suite, including Word, Excel, and Outlook, is also required.We are looking for an individual who is enthusiastic, organized, and detail-oriented, with a passion for helping people. Your excellent communication skills and ability to build relationships will be essential to success in this role. Our ideal candidate will also have the ability to think critically and creatively to identify solutions to complex billing issues. If you are a compassionate team player, and you are looking for an opportunity to make a difference in the lives of our patients, this could be the perfect position for you!

Responsibilities:

1. Provide exceptional customer service to patients and families
2. Ensure effective and efficient collection and resolution of accounts
3. Maintain knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
4. Build and maintain relationships with patients and families
5. Think critically and creatively to identify solutions to complex billing issues
6. Monitor patient accounts for accuracy and take corrective action as needed
7. Remain up to date on policies and procedures related to patient collections
8. Assist with the training and development of new staff
9. Maintain accurate records of patient accounts and payments
10. Adhere to all applicable laws and regulations regarding patient collections

According to JobzMall, the average salary range for a Associate - Patient Financial Services Collections in Philadelphia, PA, USA is between $41,000 and $50,000 per year. This range is based on factors such as experience, qualifications, and other job-related factors.

The Children's Hospital of Philadelphia, also known by its acronym CHOP, is a children's hospital in Philadelphia, Pennsylvania. Its primary campus is located in the University City neighborhood of West Philadelphia on the campus of the University of Pennsylvania. The hospital has 594 beds and more than one million outpatient and inpatient visits annually. It is one of the world's largest and oldest children's hospitals and the first hospital dedicated to the healthcare of children.