Frequently Asked Questions about Charleys Philly Steaks Careers

Working at Charleys Philly Steaks requires strong communication skills, as employees must take orders and interact with customers in a fast-paced environment. Excellent listening skills are also important to ensure orders are accurate. Patience and positivity are necessary to handle potential complaints and provide excellent service. Attention to detail and the ability to multitask are also crucial to ensure orders are prepared correctly and efficiently.

Yes, there are opportunities for growth and advancement within the company at Charleys Philly Steaks. The company values internal promotion and encourages employees to develop their skills and take on new challenges. There are various training and development programs in place to help employees progress in their careers. Additionally, the company regularly reviews and promotes from within, providing employees with the opportunity to advance to higher positions within the company.

Charleys Philly Steaks has over 600 locations worldwide, primarily in the United States. They can be found in shopping malls, airports, military bases, and other high-traffic areas. Some of their international locations include Canada, Japan, and the United Kingdom. To find a specific location, customers can use the store locator on their website or mobile app.

Charleys Philly Steaks is a fast food restaurant chain that specializes in made-to-order Philly cheesesteaks. Founded in 1986, Charleys has over 600 locations in 46 states and 17 countries. Their menu also includes chicken and deli sandwiches, fries, and lemonades. Charleys is known for using quality ingredients, including 100% USDA choice steak and freshly baked bread, to create their delicious and authentic Philly cheesesteaks.

Charleys Philly Steaks uses an online scheduling system to manage employee schedules and time off requests. Employees can access the system from their personal devices and request time off, which is then approved or denied by management. The system also allows for easy shift swapping and adjustments, ensuring that the schedule is always up-to-date and efficiently managed.

Yes, Charleys Philly Steaks offers opportunities for bonuses and incentives for high-performing employees. These may include performance-based bonuses, recognition programs, and advancement opportunities. The company values and rewards hard work and dedication, and strives to create a supportive and motivating work environment for its employees.

Charleys Philly Steaks stands out from other fast food restaurants due to their authentic Philly cheesesteaks made with high-quality ingredients, including freshly sliced steak and real cheese. They also offer a variety of toppings and customization options, as well as a commitment to customer satisfaction with their "Grill Master Guarantee". Their emphasis on quality and customer service sets them apart from typical fast food chains.

Yes, Charleys Philly Steaks does offer on-the-job training for new employees. This training includes learning about the company's history, menu items, and customer service techniques. Employees also receive hands-on training in food preparation, cleaning procedures, and cash handling. This training ensures that all employees are knowledgeable and equipped with the necessary skills to provide excellent service to customers.

Yes, there are opportunities for remote or virtual work at Charleys Philly Steaks. The company offers various positions such as social media management, digital marketing, and customer service that can be done remotely or virtually. Additionally, with the current global pandemic, Charleys Philly Steaks has implemented remote work policies for certain roles to ensure the safety and well-being of their employees.

The application process at Charleys Philly Steaks typically involves filling out an online application or submitting a resume in person at a store location. Candidates may be contacted for an interview, which can include a skills assessment and background check. Successful applicants will then be offered a job, pending completion of any necessary training or onboarding processes. The entire application process can take anywhere from a few days to a few weeks.

Yes, there are certain skills and qualifications that are preferred for certain positions at Charleys Philly Steaks. For example, for a cashier position, strong communication and customer service skills are preferred. For a cook position, previous experience in a fast-paced kitchen and knowledge of food safety procedures are desired. Additionally, for management positions, leadership skills and prior experience in the food industry are typically preferred.

Yes, Charleys Philly Steaks has a uniform policy for all employees. The uniform consists of a black t-shirt with the Charleys logo on the front, black pants or shorts, and black non-slip shoes. Employees are also required to wear a hat or hair net for food safety purposes. This dress code helps maintain a professional and consistent appearance for all employees.

Charleys Philly Steaks prioritizes workplace safety by implementing strict safety protocols such as regular equipment maintenance, providing safety training to all employees, conducting routine safety inspections, and enforcing strict hygiene practices. They also have a designated safety team responsible for identifying and addressing potential hazards in the workplace. Additionally, Charleys Philly Steaks ensures that all employees have the necessary safety gear and equipment to perform their job safely.

Charleys Philly Steaks does offer internships and co-op programs. They have various opportunities available for students to gain hands-on experience in their fast-paced environment. These programs allow students to learn about the restaurant industry and develop skills in customer service, food preparation, and management. Interested individuals can inquire about available positions at their local Charleys Philly Steaks location.

Yes, Charleys Philly Steaks offers various employee discounts and perks such as discounted meals, free meals on certain days, and discounts on merchandise. Employees also have the opportunity to participate in various contests and giveaways for additional perks. Additionally, Charleys Philly Steaks offers a comprehensive benefits package for eligible employees, including health insurance, retirement plans, and paid time off.

Yes, Charleys Philly Steaks has a strong social media presence. They have active accounts on popular platforms such as Facebook, Instagram, Twitter, and YouTube. They use these channels to showcase their menu items, promote deals and discounts, and engage with their customers through contests and giveaways. Their social media presence helps to keep their brand relevant and connected with their audience.

Charleys Philly Steaks offers a variety of positions including team member, shift leader, assistant manager, and general manager. These positions involve tasks such as taking orders, preparing food, managing inventory, and ensuring customer satisfaction. Additionally, there are opportunities for growth and advancement within the company. The availability of specific positions may vary depending on the location and current staffing needs.

Yes, there are opportunities for cross-training at Charleys Philly Steaks. The company values employee development and offers opportunities for employees to learn and train in different positions. This allows for a more versatile and skilled workforce, as well as providing employees with the chance to gain new skills and advance within the company. Cross-training also helps to ensure smooth operations and allows for employees to cover for each other when needed.

The company culture at Charleys Philly Steaks is focused on providing exceptional customer service, promoting teamwork and communication, and fostering a positive and inclusive work environment. The company values hard work, dedication, and a passion for delivering high-quality food to customers. Employees are encouraged to be creative and innovative in their roles and are given opportunities for growth and development within the company.

Yes, Charleys Philly Steaks has a comprehensive training program for all new employees. This program includes both classroom and on-the-job training, covering all aspects of the job including food preparation, customer service, and company policies. Additionally, there are ongoing training opportunities for employees to further develop their skills and knowledge.