Change Healthcare

Technical Support Engineer

Change Healthcare
Nashville, TN, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As a Technical Support Engineer at Change Healthcare, you will join a team of highly skilled engineers in providing technical support to Change Healthcare customers. You will be an integral part of driving customer success by resolving technical issues for our customers and providing insights into our products and services.We are looking for someone who is passionate about technology and customer service. The ideal candidate should have experience in software and hardware troubleshooting, customer service, and technical support. In addition, you should be a strong communicator and have a desire to develop your skills in a fast-paced and dynamic environment.If this sounds like a perfect fit for you, then we want to hear from you!

Responsibilities:

  1. Troubleshoot software and hardware issues for Change Healthcare customers.
  2. Provide technical support and advice to customers.
  3. Develop and maintain skills in a fast-paced and dynamic environment.
  4. Communicate effectively with customers and the Change Healthcare team.
  5. Maintain customer satisfaction and drive customer success.
  6. Monitor and respond to customer inquiries.
  7. Document customer interactions, system changes, and support activities.
  8. Identify and escalate customer issues as necessary.
  9. Stay up-to-date on new technologies and products.
Where is this job?
This job is located at Nashville, TN, USA
Job Qualifications

  • Strong Technical Aptitude

  • Knowledge Of Windows & Mac Operating Systems

  • Knowledge Of Lan/Wan/Tcp-Ip Protocols

  • Familiarity With Network Devices Such As Routers & Switches

  • Excellent Problem-Solving Skills

  • Excellent Communication & Interpersonal Skills

  • Ability To Work Independently & As Part Of A Team

  • Ability To Work In A Fast-Paced Environment

Required Skills

  • Documentation

  • Security

  • Testing

  • Training

  • Networking

  • Troubleshooting

  • Software

  • Communication

  • Database

  • customer service

  • Analysis

  • help desk

  • Problem-Solving

  • Systems

Soft Skills

  • Communication

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Organizational skills

  • Teamwork

  • Adaptability

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in Nashville, TN, USA is $61,400 - $77,400 per year. This range is based on salaries reported by JobzMall users and the salaries of technical support engineers in the area.

Additional Information
Change Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 15th, 2023
Apply BeforeMay 10th, 2026
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About Change Healthcare

Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the US healthcare system. NOW it is OPTUM.

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